Official Course Description: MCCCD Approval: 07/22/08
TQM101CB 19984-20086	LEC	0.50 Credit(s)	0.50 Period(s)
Customer Service Skills Applied
Applying personal and practical skills needed to enhance customer service. Prerequisites: HCE/TQM101CA, or permission of Instructor.
Cross-References: HCE101CB

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MCCCD Official Course Competencies:
TQM101CB   19984-20086	Customer Service Skills Applied

1.	Develop a personal plan for implementing quality customer service fundamentals in a work situation. (I)

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MCCCD Official Course Outline:
TQM101CB   19984-20086	Customer Service Skills Applied

I. The Customer-Oriented Employee A. Self-management skills 1. Self-confidence/self-esteem 2. Organizing work activities 3. Stress management 4. Continuous self-improvement 5. Job performance B. Application

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