Official Course Description: MCCCD Approval: 07/22/08
TQM101BB 19984-20086	LEC	0.50 Credit(s)	0.50 Period(s)
Customer Service Applied
Applying a systems focus for enhanced customer service both internally and externally. Prerequisites: HCE/TQM101BA or permission of Instructor.
Cross-References: HCE101BB

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MCCCD Official Course Competencies:
TQM101BB   19984-20086	Customer Service Applied

1.	Develop a personal vision congruent with a customer orientation vision. (I)

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MCCCD Official Course Outline:
TQM101BB   19984-20086	Customer Service Applied

I. The Customer Oriented Company/Organization A. Case studies and application

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