Maricopa Community Colleges  SWU291   19966-20005 
Official Course Description:   MCCCD Approval:  03/26/96  
SWU291      19966-20005 LEC 3 Credit(s) 3 Period(s)
Community Resources
Purposes, structures, and delivery systems of human service agencies. Includes 40 hours of volunteer experience in local human service agencies. Prerequisites or Corequisites: SWU102, or SWU271, or permission of the department
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MCCCD Official Course Competencies:
SWU291   19966-20005 Community Resources
1. Describe the organization, administration, and funding of human service agencies. (I)
2. Describe the practice of social work in a human service agency. (II)
3. Describe the relationship among self, professional identification, and agency work roles. (II)
4. Explain the importance of social work ethics and values in working as a social worker within an agency. (II)
5. Describe the concept of human diversity, and explain how social work ethics and values guide professional behavior. (II)
6. Describe the role of case management in human services. (III)
7. Describe and apply the problem-solving process as it relates to social work. (III)
8. Describe the process of assessment and service planning in human service agencies. (III)
9. Describe the role of service and support monitoring in case management. (III)
10. Describe and apply skills in identifying, linking, and coordinating community resources to meet client needs. (IV)
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MCCCD Official Course Outline:
SWU291   19966-20005 Community Resources
    I. The Human Service Agency
        A. As a response to human needs
        B. Organization
        C. Administration
        D. Funding
        E. Selecting an agency
        F. Guidelines for volunteering in a human service agency
      II. Social Work Practice in the Human Service Agency
          A. Social work skills
            1. Establishing the social work relationship
            2. Effective interviewing skills
            3. Active listening skills
            4. Nonverbal communication
          B. Social work values
            1. The worth and dignity of people
            2. Self-determination
            3. Confidentiality
            4. The capacity to grow and change
            5. The need for opportunity for growth and development
            6. The right to participate in social work practice
          C. Social work ethics
            1. NASW Code of Ethics
            2. Conduct and comportment of the social worker
            3. Ethical responsibility to clients
            4. Ethical responsibility to colleagues
            5. Ethical responsibility to the agency
            6. Ethical responsibility to the social work profession and society
          D. Social work practice with diverse populations
            1. African American
            2. Native American
            3. Hispanic
            4. Asian American
            5. Women
            6. Gays and lesbians
            7. Rural
            8. Elderly
            9. Other special populations
          E. Social worker's responsibility to self
            1. Developing self-awareness
            2. Functioning in a bureaucracy
            3. Stress management
            4. Preventing burnout
            5. Maintaining personal balance and perspective
            6. Professional growth and development
        III. Case Management in Human Services
            A. The role of case management
              1. Case management process
              2. Goals and focus of case management
              3. Practice and functions of case managers
              4. Purpose and process of interdisciplinary team development
              5. Roles of interdisciplinary team members on a case management team
            B. Assessment and service plan development
              1. Assessment in social work
              2. Seven key attributes of needs assessment
              3. Involvement of the client in the assessment process
              4. Six major components of client services and support plans
            C. Monitoring service and support plans
              1. Role of service and support monitoring in case management
              2. Four dimensions of service and support monitoring
              3. Formal and informal approaches to support monitoring
              4. Major tools used by the case manager in service and support monitoring
              5. Potential conflicts of case managers
              6. Use of clinical and administrative skills by the case manager
              7. Termination
          IV. Linking Clients with Community Resources
              A. Six basic human service areas
                1. Personal social services
                2. Income transfer services
                3. Education services
                4. Health services
                5. Housing services
                6. Justice and public safety services
              B. Knowledge of community resources in Maricopa County
              C. Making referrals
              D. Communicating with agency professionals
              E. Report writing
              F. Handling confrontation and conflict
              G. Interagency cooperation and coordination of services
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