MCCCD Official Course Competencies:

MET138  19952-19992

Business Transformation/Total Quality Management

1.

Explain the impact of foreign competition on the American economy and explain the need for industry to improve quality, productivity, and a competitive position. (I)

2.

Describe management's responsibility to make "systems" changes to improve quality/productivity and list Deming's 14 points for change in an organization. (II)

3.

Explain the step-by-step process for quality/productivity improvement. (III)

4.

Explain the relationship of the Transformation Process Model to quality/productivity improvement. (III)

5.

Describe three specific steps for project selection. (IV)

6.

Demonstrate the construction of a flow chart, cause/effect diagram, Pareto chart for a specific project. (V)

7.

Explain data sets in terms of central location, variability, and shape. (VI)

8.

Describe the major steps to chart construction. (VII)

9.

Describe the method and steps involved in the calculation of process capability. (VIII)

10.

Construct and interpret a median and an individuals-moving range chart using specific data. (IX)

11.

Describe the Charts p, np, c and u including the advantages and limitations of each. (X)

12.

Explain the need for project evaluation as part of the transformation process. (XI)

13.

Select a plan and present a process evaluation for a specific project. (XI)

14.

Explain the methods and advantages for a continuing process improvement strategy. (XII)

15.

List the major process methods for continuing business improvement and specific opportunities generated by those methods. (XII)

MCCCD Official Course Outline:

MET138  19952-99999

Business Transformation/Total Quality Management

I. Overview of American Economy

A. Foreign competition

B. Detection system

C. Prevention system

D. Quality

E. Productivity

F. Competitive position

II. Organizational Change

A. Management's responsibility

B. Deming's 14 points

C. "Inhibitors"

D. Action plan

III. Transformation Process Model

A. Project selection

B. Project implementation

C. Project evaluation

D. Continuing improvement strategy

IV. Project Selection Steps

A. Brainstorming

B. Evaluation criteria

C. Idea prioritization/project selection

V. Charts and Diagram

A. Data

1. Where

2. What

3. How

B. Sampling

C. Problem solving

1. Flow chart

2. Cause/effect diagram

3. Pareto chart

VI. Data Sets Description

A. Central location

B. Variability

C. Shape

D. Frequency distributions

E. Histograms

F. Normal distribution curve

VII. Statistical Process Control

A. First step

B. Control charts

1. X-R charts

2. Calculations

3. Interpretation

C. Plan of action

VIII. Process Capability

A. Process control

B. Normal/non-normal distributions

1. Sample data

2. Selected data

C. Percents specifications

1. Above

2. Below

D. Cpk index

IX. Variables Control Charts

A. Median

1. Construction

2. Interpretation

3. Application

4. Process capability

B. Individuals-moving range

1. Construction

2. Interpretation

3. Application

4. Process capability

C. Advantages/disadvantages

X. Attributes Charts

A. Chart p

1. Process capability

2. Applications

3. Advantages

4. Limitations

B. Chart np

1. Process capability

2. Applications

3. Advantages

4. Limitations

C. Chart c

1. Process capability

2. Applications

3. Advantages

4. Limitations

XI. Project Evaluation

A. Need

B. Plan

C. Presentation

XII. Continuing Improvement Strategy

A. Benefits

B. Methods

C. Opportunities

1. Project expansion

2. Area expansion

3. New project selections

4. Continuous training

D. Taguchi concepts

1. Targets

2. "Loss-function"