Official Course Description: MCCCD Approval: 03/26/91
MGT251 19916-19945	LEC	3 Credit(s)	3 Period(s)
Human Relations in Business
Analysis of motivation, leadership, communications, and other human factors. Cultural differences that may create conflict and affect morale individually and within organizations. Prerequisites: None. MGT101 or MGT175 or MGT229 suggested, but not required.

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MCCCD Official Course Competencies:
MGT251   19916-19945	Human Relations in Business

1.	Trace the history and evolution of human relations, citing significant events and contributions of individuals. (I)
2.	Describe the four types of human relationships. (I)
3.	Describe the principal nonverbal symbols used in employee communication. (II)
4.	Describe the techniques for improving communications. (II)
5.	Analyze the influence of perceptions and level of aspiration on wants. (III)
6.	Describe the sequence by which needs are translated into action in a work situation. (III)
7.	Describe the functions of an organization. (IV)
8.	Analyze the contribution of personal traits to effective leadership style. (V)
9.	Describe techniques for successfully effecting change. (VI)
10.	Differentiate between legitimate and non-legitimate forms of conformity. (VII)
11.	Describe the responsibilities of supervisors in preventing discriminatory behavior and practices in a work situation. (VIII)
12.	Describe the managerial challenges facing women managers. (IX)
13.	Describe the supervisors' responsibilities in disciplining individuals with drug or alcohol problems. (X)
14.	Formulate a personal plan for coping with the pressures of the work environment. (XI)
15.	Describe the areas of social responsibility of an organization. (XII)

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MCCCD Official Course Outline:
MGT251   19916-19945	Human Relations in Business

I. Orientation to Organizations A. Concept of organizations 1. Social system 2. Mutual interest B. Types of organizational human relationships C. Evolution of human relations D. Organizational behavior 1. Action oriented 2. Goal directed E. Human perception and organizations 1. Concept of perception 2. Job expectations 3. Organizational realities II. Effective Communication A. Process 1. Purposes 2. Effects B. Types C. Techniques for communicating 1. With employees 2. With supervisors 3. With groups D. Improvement of communication 1. Open-door policy 2. Participation in social groups 3. Encouragement of letters III. Motivation A. Types of needs 1. Primary 2. Secondary B. Priority of needs C. Motivation process 1. Determine objective/purpose 2. Empathize 3. Communicate 4. Integrate interests 5. Provide auxiliary conditions D. Elective motivation 1. Training 2. Equipment 3. Supportive climate IV. Maintaining Good Organization A. Concept of organization 1. Division of work 2. Delegation 3. Hierarchy of authority B. Levels C. Functions of organizations 1. Division and labor 2. Interdependence 3. Staff activities a. Advice b. Service c. Control V. Leadership A. Personal traits 1. Intelligence 2. Social maturity 3. Inner Motivation 4. Human relations B. Managerial styles 1. Power styles 2. Supervisory styles C. Supervisor's role D. Effective supervision 1. Positive 2. Participative 3. Employee-oriented VI. Dynamics of Change A. Work change 1. Nature of work change 2. Attitudes toward change B. Resistance to change 1. Economic 2. Personal 3. Social C. Techniques for successful changes 1. Alter environmental forces 2. Alter perception 3. Alter basic value system VII. Power to the People A. Rights of individual 1. Conformity 2. Legitimacy of organizational influence 3. Privacy B. Discipline and disciplinary action C. Responsibility of individual D. Labor unions 1. Union organizations 2. Dual allegiance VIII. Prejudice and Discrimination A. Civil rights act of 1964 B. Employment discrimination 1. Extent 2. Legislation C. Employment prejudice 1. Racial 2. Ethnic 3. Personal 4. Social D. Women employees 1. Role conflict on the job 2. Job promotion E. Older and handicapped workers 1. Securing employment 2. Job adjustment IX. Emergence of Women Managers A. Opportunities B. Managerial challenges 1. With subordinates 2. With peers 3. With superiors C. Training and development programs D. Role conflict at home X. Alcohol and Drug Abuse A. Causes 1. Work pressures 2. Social pressures 3. Family pressures B. Counseling 1. Voluntary 2. Recommended/forced C. Disciplinary action XI. Personal Human Relations A. Faith and trust 1. Situational faith 2. Self-knowledge B. Ethical values C. Life enrichment 1. Enjoyment 2. Health 3. Happiness XII. Future Directions A. Social pressures 1. Public attitudes 2. Consumer groups 3. Environmental concern B. Social responsibilities 1. Employees 2. Consumers 3. Environment 4. Communities C. Social action guidelines

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