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Official Course
Description: MCCCD Approval: 12-14-2010 |
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MST141 2011 Spring – 2012 Spring |
L+L 3.0 Credit(s) 4.0 Period(s) 3.7 Load Occ |
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Enterprise
Desktop Support Technician |
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Troubleshooting and repairing problems with Microsoft
Windows desktop operating systems. Basic knowledge of system architecture and
security as needed to provide skills required to support users. Preparation
for Microsoft Certified IT Professional: Enterprise Desktop Support
Technician 7 (MCITP) certification examination, 70-685. Prerequisites: CIS102 and CIS105, or
permission of Instructor. Prerequisites
or Corequisites: MST150SV. |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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MST141 2011
Spring – 2012 Spring |
Enterprise Desktop Support Technician |
1. Identifying
cause of and resolving desktop application issues. (I)
2. Identifying
cause of and resolving networking issues. (II)
3. Managing
and maintaining systems that run Windows 7 client. (III)
4. Supporting
mobile users. (IV)
5. Identifying
cause of and resolving security issues. (V)
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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MST141 2011
Spring – 2012 Spring |
Enterprise Desktop Support Technician |
I. Troubleshooting
Desktop Application Issues
A. New
software installation
B. Software
configuration
C. Software
failure issues
II. Troubleshooting
Networking Issues
A. Logon
issues
B. Network
connectivity
C. Names
resolution
D. Network
printer issues
III. Managing
and Maintaining Systems
A. Performance
issues
B. Hardware
failure issues
IV. Supporting
Mobile Users
A. Wireless
connectivity issues
B. Remote
access
V. Troubleshooting
Security Issues
A. Windows
Internet Explorer Security
B. Issues
due to malicious software
C. Encryption
D. Software
updates