MCCCD Official Course Competencies:

TLT160  2008 Summer I – 2009 Spring

Video Technical Training

1.

Review cable history. (I)

2.

Compare and contrast types of tuners used by customers. (I)

3.

Define and implement cabling options. (I)

4.

Differentiate between headend and ring in ring architecture. (I)

5.

Explain restrictions to and procedures for handling bulk accounts. (II)

6.

Differentiate between analog and digital video services. (III)

7.

Identify and describe types of digital equipment used by customers. (III)

8.

Compare and contrast digital products and services. (III- IV)

9.

Demonstrate procedures for completing customer orders in the Integrated Communications Operations Management System (ICOMS). (III-V)

10.

Explain the use of various ICOMS video screens. (V)

11.

Explain equipment hierarchy. (VI)

12.

Explain video technical troubleshooting steps. (VI)

13.

Use video troubleshooting diagnostic tools. (VI)

14.

Demonstrate procedures for scheduling trouble calls. (VI)

MCCCD Official Course Outline:

TLT160  2008 Summer I – 2009 Spring

Video Technical Training

I. Cable

A. History

1. Broadcast Television

2. Cable Television

B. Operations

1. Master Telecommunications Center (MTC)

2. Fiber Optic Network

3. Headend

4. Ring in Ring

C. Tuners

1. Digital

2. Varactor

3. Mechanical

D. Cabling

1. Coaxial

2. Audio Visual Jacks

3. Separate Video

E. Programming

F. Receivers

1. Installation

2. Troubleshooting

II. Bulk Video Accounts

A. Definition

B. Identification

C. Restrictions

D. Procedures

E. Documentation

III. Digital

A. Operations

1. Digital Video

2. Digitizing Process

3. Analog to Digital Conversion

4. Video to Digital Conversion

B. Equipment

1. Scientific Atlanta Digital Receiver

2. Video Cassette Recorder (VCR) Commander

3. Serial Connector

4. Infrared Blaster

C. Products

1. Learning and Information Channel

2. Digital Pay Per View

3. Premium Channels

4. Digital Music

5. Specialized Tiers

D. One Time Charge (OTC)

E. Services

1. Programming

2. Channels

3. Interactive Program Guide

IV. Premier Digital Services

A. Types

B. Equipment

C. Comparisons

V. Integrated Communications Operations Management System (ICOMS)

A. Use

B. Screens

C. Procedures

1. Digital

2. Pay Per View

3. Upgrade

4. Downgrade

D. Research

VI. Digital Troubleshooting

A. Steps

1. Business Services Customer

2. Corporate Accounts

B. Staging Toolkit

1. Use

2. Procedures

C. Diagnostic Screens

1. Equipment

2. Balancing

3. Interface

D. Digital Signals

E. Digital Home Communication Terminal (DHCT) Status Tool

F. Video Flows