Maricopa Community Colleges  MGT244   20022-20075 
Official Course Description: MCCCD Approval: 11/27/01
MGT244 20022-20075 LEC 2 Credit(s) 2 Period(s)
Project Risk and Quality Management
Risk management and quality management in a project environment, including risk identification, risk aversion, and risk response planning. Presents techniques to perform risk analysis and risk response planning on projects. Concepts of quality management including quality planning, quality assurance and quality control. Concepts of quality systems and their applicability to project management.
Prerequisites: TQM240 or instructor approval.
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MCCCD Official Course Competencies:
MGT244   20022-20075 Project Risk and Quality Management
1. Identify internal and external risk factors that can impact project performance. (I)
2. contrast business risk versus insurable risk and cite examples. (II)
3. Develop a sample risk management plan. (III)
4. Evaluate risk versus uncertainty, and quantify a risk based on expected monetary value calculations. (III, IV)
5. Perform simple decision tree problems. (III, IV)
6. Identify various risk models and their applicability to project management. (V)
7. Perform a simple Monte Carlo Simulation problem. (V)
8. List and define risk response planning techniques. (VI)
9. Describe risk warranties, guarantees, insurance and contracts. (VI)
10. List and define risk monitoring and control techniques. (VII)
11. Cite various Risk Software Applications. (VII)
12. Describe the basics tenets of quality theory developed by Deming, Juran and Crosby. (VIII)
13. Describe the main elements of quality management. (VIII)
14. List the components of a Quality Management Plan. (IX)
15. Describe the uses of acceptance sampling. (X)
16. Contrast assignable versus random variations. (X)
17. Apply Pareto's rule and Pareto diagrams. (XI)
18. Develop a control chart for a given problem. (XI)
19. Evaluate the uses of Statistical Process Control in a project environment including 6-sigma concepts. (XI)
20. List key components of a successful quality process improvement program. (XII)
21. Describe basis tenets of selected modern quality standards. (XII)
22. Cite various quality management applications (XII)
23. Describe key industry trends pertaining to the future of quality. (XII)
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MCCCD Official Course Outline:
MGT244   20022-20075 Project Risk and Quality Management
    I. Project Risks
        A. Risk factors
        B. Types of risk and examples
        C. Nature of projects and risk
      II. Risk Management Process
          A. Risk management planning
          B. Risk identification
          C. Risk qualitative analysis
          D. Risk quantitative analysis
          E. Risk response planning
          F. Risk monitoring and control
        III. Risk Management Planning
            A. Risk Identification
            B. Documentation reviews
            C. Information gathering techniques
            D. Checklists
            E. Assumptions analysis
            F. Diagramming techniques
          IV. Risk Qualitative Analysis
              A. Risk probability and impact
              B. Project assumptions testing
              C. Data precision ranking
            V. Risk Quantitative Analysis
                A. Interviewing
                B. Sensitivity analysis
                C. Decision tree analysis
                D. Simulation
              VI. Risk Response Planning
                  A. Avoidance
                  B. Transference
                  C. Mitigation
                  D. Acceptance
                VII. Risk Monitoring and Control
                    A. Risk audits and reviews
                    B. Technical performance measurement
                    C. Additional risk response planning
                    D. Overview of Risk Software Applications
                  VIII. Introduction to Quality
                      A. Elements of Quality
                      B. Quality planning
                      C. Quality assurance
                      D. Quality control
                    IX. Quality Planning
                        A. Benchmarking
                        B. Flowcharting
                        C. Design of experiments
                        D. Cost of quality
                        E. Quality management plan
                      X. Quality Assurance
                          A. The quality system
                          B. Quality assurance tools
                          C. Audits
                          D. Quality improvement
                        XI. Quality Control
                            A. Inspection
                            B. Control charts
                            C. Pareto diagrams
                            D. Statistical sampling and Statistical Process Control (SPC)
                            E. Trend Analysis
                          XII. Process Improvement
                              A. Quality Standards
                              B. Overview of Quality Management Software Applications
                              C. The Future of Quality
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