| 1.
|
Present an overview of the human resources function in the hospitality
industry. (I)
|
| 2.
|
Describe the processes involved in the development of an effective
organizational culture. (II)
|
| 3.
|
Identify and describe considerations and techniques used in the
recruitment, selection, and evaluation of employees. (III)
|
| 4.
|
Explain the roles that training , motivation, and communications play
in developing an effective organization. (III)
|
| 5.
|
Identify and describe various systems and techniques used to measure
and manage performance, turnover, and operating costs. (III)
|
| 6.
|
Identify and describe techniques for problem solving. (III)
|
| 7.
|
Identify and describe the dynamics of group behavior and interpersonal
influence. (IV)
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| 8.
|
Identify and describe the principles and process of organizational
change and development. (V)
|
| 9.
|
Identify the employment laws which directly pertain to the hospitality
industry. (IX)
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| 10.
|
Describe what elements need to be in place for a health and safety
program to be effective. (X)
|
| 11.
|
Describe how to effectively discipline and terminate personnel,
ensuring that rights are not violated. (XI)
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| 12.
|
Describe how to effectively manage union operations. (XII)
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