Maricopa Community Colleges  GBS110AB   19956-20086 
Official Course Description: MCCCD Approval: 07/22/08
GBS110AB 19956-20086 LEC 1 Credit(s) 1 Period(s)
Human Relations: Leadership Principles
Leadership principles and the impact of motivation and communication on human needs within an organization.
Prerequisites: GBS110AA or permission of the Department or Division.
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MCCCD Official Course Competencies:
GBS110AB   19956-20086 Human Relations: Leadership Principles
1. Explain why interpersonal communication skills are important and demonstrate improved communication skills. (I)
2. Describe types of organizational communication and how to overcome communication barriers. (II)
3. Identify selected motivation theories and evaluate their impact on behavior and human relations. (III)
4. Describe the difference between leadership and management and discuss the changing role of the supervisor/manager. (IV)
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MCCCD Official Course Outline:
GBS110AB   19956-20086 Human Relations: Leadership Principles
    I. Interpersonal Communication
        A. Goals of Communication
        B. Steps in the Communication Process
        C. Sending and Receiving Messages
        D. Importance of Feedback
        E. Assertive Communication
      II. Organizational Communication
          A. Vertical and Horizontal Communication
          B. Informal Communication Networks
          C. Conflict Resolution
        III. Motivation
            A. Motivation Process
            B. Theories of Motivation
            C. Motivation Techniques
          IV. Leadership
              A. Leadership Theories
              B. Leadership Traits
              C. Difference between Leadership and Management
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