Maricopa Community Colleges  GBS110AA   19956-20086 
Official Course Description: MCCCD Approval: 07/22/08
GBS110AA 19956-20086 LEC 1 Credit(s) 1 Period(s)
Human Relations: Basic Concepts
Basic human relations concepts and the influence of personality, perception, attitude and stress on human behavior in the work environment. Time management and career planning strategies are presented.
Prerequisites: None.
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MCCCD Official Course Competencies:
GBS110AA   19956-20086 Human Relations: Basic Concepts
1. Define Human Relations as it is used in business and its importance to the individual. (I)
2. Explain the role personality and perceptions play in our interactions in the work environment. (II)
3. Identify how attitudes and job satisfaction affect the way people behave in organizations. (III)
4. Apply techniques to manage time and career more effectively. (IV)
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MCCCD Official Course Outline:
GBS110AA   19956-20086 Human Relations: Basic Concepts
    I. Introduction to Human Relations
        A. Goals of Human Relations
        B. Human Relations: Past, Present and Future
        C. Developing Human Relations Skills
      II. Personality and Stress
          A. Personality and Stress
          B. Signs and Causes of Stress
          C. Controlling Stress
          D. Learning/ Working Styles
          E. Nature of Perceptions
        III. Attitudes and Job Satisfaction
            A. Attitudes and Behavior
            B. Nature and Determinants of Job Satisfaction
            C. Effects of Job Satisfaction on Performance
          IV. Time and Career Management
              A. Time Management Techniques
              B. Career Planning and Development
              C. Writing a Resume
              D. Preparing for an Interview
              E. Career Advancement Strategies
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