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Official Course
Description: MCCCD Approval: 3-25-2003 |
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ICE231 2003 Summer
I – 2012 Fall |
LEC 2.0 Credit(s) 2.0 Period(s) 2.0 Load Occ |
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Professional and Patient Interactions |
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Principles of verbal and non-verbal communication skills through the development of understanding self, patients, colleagues and others. Includes verbal communication, written instructions, communications devices, telephone protocol, resume writing and job interviewing techniques. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD Official Course Competencies: |
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ICE231 2003 Summer I – 2012 Fall |
Professional and
Patient Interactions |
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1. |
Define and describe the basic elements of communication. (I) |
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2. |
Define communications protocols in health care settings. (II) |
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Define self-image and the interrelationship of perception and behaviors in the health care setting and other real-life situations. (III) |
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Describe non-verbal communications in the health care setting. (IV) |
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Demonstrate effective listening skills and assertive communications. (I, VI) |
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6. |
Demonstrate procedural skills for communication devices used in health care settings. (VII, VIII) |
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7. |
Demonstrate resume writing, interviewing and application skills for employment. (IX) |
Go to Description Go to top of Competencies
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MCCCD Official Course Outline: |
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ICE231 2003 Summer I – 2012 Fall |
Professional and
Patient Interactions |
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I. Communication A. Definition B. Components C. Principles 1. Activities 2. Functions II. Health Care Communication Protocols A. Hospitals B. Clinics C. Physician offices D. Mobile labs E. Business and industry III. Self-Image A. Definition B. Perceptions C. Behaviors 1. Health care settings a. Patients b. Colleagues c. Physicians d. Supervisors 2. Other aspects of life D. Body language IV. Non-Verbal Communications A. Description B. Elements C. Health care settings 1. Patients 2. Colleagues 3. Physicians 4. Supervisors V. Assertive Communications A. Feelings B. Behaviors C. Improvement methods VI. Listening Skills A. Response styles 1. Reflective 2. Probing 3. Confrontational 4. Interpretational B. Barriers C. Improvement techniques VII. Communications Devices A. Equipment 1. Pagers 2. Telephones 3. Computers 4. Intercoms 5. Fax machines 6. Teleradiology B. Legal implications C. Ethical concerns VIII. Computers A. Health care uses 1. Patient records 2. Data bases 3. Data transmission 4. Information retrieval 5. Telemonitoring 6. Inputting information B. Future trends IX. Employee Applied Skills A. Resume B. Job applications C. Interviews D. Job resources E. Performance evaluations and reviews |