Maricopa Community Colleges  COM095   19986-99999 
Official Course Description: MCCCD Approval: 04/28/98
COM095 19986-99999 LEC 3 Credit(s) 3 Period(s)
Basic Oral Communication Skills
Listening, speaking, and related academic performance skills, including note taking. Emphasis on activities designed to improve and synthesize these skills. Prerequisites: None.
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MCCCD Official Course Competencies:
COM095   19986-99999 Basic Oral Communication Skills
1. Describe the elements of the communication process/models. (I)
2. Distinguish between listening and hearing. (II)
3. Describe the process of listening. (II)
4. Identify barriers to effective listening. (II)
5. Identify the main idea of lectures. (II)
6. Distinguish relevant supporting details from the nonessential details of lectures. (II)
7. Write notes that accurately reflect the relevant content of lectures. (II)
8. Select and research an appropriate topic for a 5-to-7- minute oral report. (III)
9. Using an accepted format, organize data for a 5-to-7-minute oral report. (III)
10. Deliver a prepared 5-to-7-minute oral report. (III)
11. Describe the differences among assertive, nonassertive, and aggressive behaviors. (IV)
12. Demonstrate techniques of assertive behavior in a variety of situations. (IV)
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MCCCD Official Course Outline:
COM095   19986-99999 Basic Oral Communication Skills
    I. Elements of Communication Process (Models)
        A. Sender-receiver
        B. Message
        C. Code
          1. Verbal
          2. Nonverbal
        D. Channel
        E. Interference
          1. Semantic
          2. Technical
        F. Receiver-sender
        G. Feedback
      II. Improving Listening Skills
          A. Listening vs. Hearing
          B. Process of Listening
            1. Attention
            2. Hearing
            3. Understanding
            4. Remembering
          C. Barriers to Listening
          D. Listening for the Main Idea
            1. Distinguishing Main Idea
            2. Distinguishing Relevant Support Details
          E. Note-taking Applications
            1. Parts of a Lecture
            2. Types of Note-taking Systems
            3. Writing Notes
        III. Improving Speaking Skills
            A. Topic Selection
              1. Analysis of the Audience
              2. Analysis of the Situation
              3. Narrowing the Topic
              4. Statement of Purpose
            B. Collection of Data
              1. Techniques
              2. Support Materials
            C. Organization of Information
              1. Introduction
              2. Body
              3. Conclusion
            D. Speech Delivery
          IV. Assertive Behavior
              A. Types of Behavior
                1. Assertive
                2. Nonassertive
                3. Aggressive
              B. Techniques for Assertive Behavior
                1. Discussion Groups
                2. Questioning
                3. Requesting Assistance
                4. Classification of Information
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