Maricopa Community Colleges  COM259   19984-99999 
Official Course Description: MCCCD Approval: 02/24/98
COM259 19984-99999 LEC 3 Credit(s) 3 Period(s)
Communication in Business and Professions
Interpersonal, group, and public communication in business and professional organizations. Emphasis on oral communication. Prerequisites: ENG101, or ENG107, or equivalent.
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MCCCD Official Course Competencies:
COM259   19984-99999 Communication in Business and Professions
1. Identify the elements and describe the process of communication. (I)
2. Identify potential barriers to communication and how to avoid them or manage them in a variety of situations. (I)
3. Describe the nature and functions of communication on all levels in organizations. (II)
4. Identify and describe the components of an organization no matter the type. (II)
5. Demonstrate the ability to observe and assess the communication within an organization at all levels. (II)
6. Describe the process of perception and the perceptual problems most commonly found in organizations. (III)
7. Demonstrate the ability to improve one's self-confidence in communication skills on the job. (III)
8. Identify the components of the listening process and the most common listening problems in indifiduals. (IV)
9. Demonstrate effective listening skills of questioning, paraphrasing, empathizing, and remembering. (IV)
10. Demonstrate the guidelines for the effective delivery of instructions. (IV)
11. Identify the variety of users for nonverbal behaviors in the communication process. (V)
12. Effectively read, interpret, and use nonverbal cues. (V)
13. Identify the variety of management styles and the impact of each upon the communication within an organization. (VI)
14. Describe the impact of leadership style on the functioning of a group and the process of change within a group. (VI)
15. Identify the areas of concern in interpersonal relations and demonstrate skills of relational and conflict management. (VII)
16. Manage a simulated conflict situation using interpersonal skills. (VII)
17. Identify the different interpersonal styles and how to communicate in each style as the situation may require. (VII)
18. Plan and conduct a variety of interviews used in organizations, to include employment, appraisal, and counseling. (VIII)
19. Plan and conduct a group meeting. (IX)
20. Identify the elements which compose an effective work group and conduct an assessment of a group. (IX)
21. Plan and organize a speech using a variety of organizational strategies and patterns. (X)
22. Deliver a formal presentation for a specified audience. (XI)
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MCCCD Official Course Outline:
COM259   19984-99999 Communication in Business and Professions
    I. The Communication Process
        A. Definitions and Elements
        B. Potential Barriers
        C. Responsibilities of Communicators
        D. Models of Communication
        E. Sender/Receiver Skills
        F. Feedback and Responsiveness
      II. Communication in the Organizational Setting
          A. Organization Theories
          B. Functions of Communication
          C. Structural Components
          D. Psychological Climate
          E. Organizational Culture
          F. Physical Environment
          G. Flow of Communication
          H. Tools of Analysis
          I. Suggestions for Training and Improvement
        III. Perception and Its Impact
            A. Definitions and Elements
            B. Blocks to Perception
            C. Perceptual Problems in Work Settings
            D. Image and Image Management
            E. Positive Role Behavior
            F. Strategies for Differences
          IV. Listening
              A. Definitions and Elements
              B. Bad Habits and How to Overcome Them
              C. Barriers to Effective Listening
              D. Listening and Response Styles
              E. Payoffs for Listening
              F. Development of Listening Skills
              G. Practice Instruction Exercises
            V. Nonverbal Behaviors
                A. Definition and Elements
                B. Types of Nonverbal Behaviors
                C. Uses of Nonverbal Behavior
                D. Business Symbols
                E. Office Space and Environments
                F. Messages and Transactions
                G. Improving Nonverbal Skills
                H. Reading Behaviors and Perception Checking
              VI. Managing in an Organization
                  A. Functions of Communication
                  B. Leadership Styles and Functions
                  C. Skills for Managing Others
                  D. Skills for Managing Change
                  E. Situation Mangement
                  F. Working with Different People
                VII. Interpersonal Relations
                    A. Definition and Elements
                    B. Relationship Development
                    C. Interpersonal Concerns
                    D. Communication Styles
                    E. Interpersonal Skills
                    F. Understanding Power and Influence
                    G. Managing Conflict
                  VIII. Interviews (Preparation for Success)
                      A. Definitions and Elements
                      B. Types and Purposes of Interviews
                      C. Structure of Interviews
                      D. Questions and Development of Information
                      E. Interviewer and Interviewee Concerns
                      F. Model Interview Practice
                      G. Managing the Interview
                    IX. Groups and Meeting Management
                        A. Profile of an Effective Workgroup
                        B. Definition and Elements
                        C. Organized Meeting Procedures
                        D. Characteristics of Problem-Solving
                        E. Selecting Group Format
                        F. Avoiding "Group Think"
                        G. Planning and Conducting a Meeting
                        H. Leader Responsibilities
                        I. Group Discussion Skills
                        J. Roles People Play
                      X. Preparation and Organization of Speeches
                          A. Audience Analysis
                          B. Outline Method and Organization
                          C. Types and Purposes of Speeches
                          D. Using Information for Impact
                        XI. Delivery Style of Speeches
                            A. How to Work with Nerves
                            B. How to Work with Visual Aids
                            C. How to Look and Sound Audible
                            D. Notes or No Notes
                            E. Before, During, and After the Speech
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