Maricopa Community Colleges  COM110   19956-20046 

Official Course Description: MCCCD Approval: 06/27/95

COM110  19956-20046


3 Credit(s)

3 Period(s)

Interpersonal Communication

Theory and practice of communication skills which affect day-to-day interactions with other persons. Topics may include using verbal and nonverbal symbols, interactive listening, resolving interpersonal conflict, developing and maintaining personal and professional relationships. Prerequisites: None.


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MCCCD Official Course Competencies:



COM110  19956-20046

Interpersonal Communication



Define the process of interpersonal communication in terms of models and principles. (I)


Explain how perception impacts communication and interaction. (II)


Trace the development of self-concept and its influences on communication. (II)


Demonstrate the ability to observe and express emotions effectively and responsibly in a variety of communication situations. (II)


Identify and describe the influences of attitudes, beliefs, and values on communication. (II)


Identify and describe the purposes, elements, risks, and impact of self-disclosure. (III)


Describe the relationship between language and communication. (III)


Utilize effective listening and response skills in interpersonal communication settings. (III)


Define nonverbal communication and identify its characteristics. (III)


Compare effective and ineffective types of conflict resolution strategies. (IV)


Demonstrate effective conflict resolution strategies. (IV)


Describe elements involved in relationship development, maintenance, and repair. (IV)


Compare and contrast passive, assertive, and aggressive response styles. (IV)


Use assertive verbal and nonverbal behaviors in a variety of interpersonal communication situations. (IV)


Discuss the impact of intercultural variables on interpersonal interactions. (IV)


Examine the impact of interpersonal communication in the workplace. (IV)



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MCCCD Official Course Outline:



COM110  19956-20046

Interpersonal Communication



I. Interpersonal Communication Process: Models and Principles

A. Source Receiver

B. Encoding-Decoding

C. Messages

D. Feedback

E. Channels

F. Noise

G. Context

II. Factors Within the Individual Which Influence Communication

A. Perception

B. Self-Concept

C. Emotions

D. Attitudes

E. Beliefs

F. Values

G. Choice/Responsibility

III. Factors Within Human Interaction Which Influence Communication

A. Language

B. Nonverbal Communication

C. Listening/Paraphrasing/Response Skills

D. Empathy

E. Self Disclosure

F. Defensive/Supportive Behaviors

IV. Interpersonal Relationships

A. Resolving Interpersonal Conflict

B. Intimacy and Distance in Relationships

C. Defensiveness

1. Causes

2. Remedies

D. Confirming and Disconfirming Communication

E. Response Styles

1. Passive

2. Aggressive

3. Assertive

F. Assertiveness

1. Verbal

2. Nonverbal

G. Inter-cultural Communication

H. Gender Communication

I. Family Communication

J. Workplace Communication


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