Maricopa Community Colleges  BTO148   19956-19982 
Official Course Description: MCCCD Approval: 12/13/94
BTO148 19956-19982 LEC 2 Credit(s) 2 Period(s)
Office Ethics and Culture
Ethical issues and standards in the office; making ethical choices. Relationships and attitudes in the office. Office politics. Prerequisites: None.
Cross-References: MGT148
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MCCCD Official Course Competencies:
 
BTO148   19956-19982 Office Ethics and Culture
1. Describe and provide examples of ethical issues which arise in the office. (I)
2. List criteria for evaluation of ethical behaviors and apply to dilemmas which may arise in the office. (II)
3. Describe sources which influence the development of personal values. (III)
4. Describe conflicts in values which may arise at work, either within oneself or with other employees, and indicate possible resolutions. (III)
5. Describe positive relationships with co-workers and supervisors. (IV)
6. Describe workplace attitudes which contribute to one's professional success. (IV)
7. Provide examples of office politics which employees face and indicate methods for coping successfully. (IV)
8. Explain why personal use of office equipment, services, and supplies is unethical. (IV)
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MCCCD Official Course Outline:
 
BTO148   19956-19982 Office Ethics and Culture
    I. Overview of business office ethics
        A. Definitions
          1. Ethics
          2. Integrity
          3. Values
          4. Social responsibility
        B. Levels of ethical issues in the office
          1. Societal
          2. Office policy
          3. Relationship between the company and its employees
          4. Personal
        C. Examples of unethical behavior in the office
      II. Ethical standards in the business office
          A. Criteria for evaluation
            1. Legality
            2. Personal morality
            3. Enlightened self-interest
            4. Corporate/professional codes of ethics
            5. Common practices
          B. Examples of ethical dilemmas for the business office
        III. Making ethical choices
            A. Sources for the development of personal values
              1. Environmental
              2. Family
              3. Religious
              4. Schools
              5. The media
              6. Admired people
            B. Conflicts in values
              1. Within oneself
              2. With others
              3. Methods of resolution
            C. Examples of personal ethical dilemmas
          IV. Office Culture
              A. Relationships at work
                1. With co-workers
                2. With supervisors and managers
              B. Attitudes at work
                1. Willingness to help others
                2. Avoiding destructive attitudes
                3. Oversensitivity
                4. Selfishness
              C. Office politics
                1. Competition
                2. The chain of command
                3. Team versus individual goals
                4. Conflicts and possible resolutions
                5. Coping with stress
              D. Confidentiality
              E. Ethical issues
                1. Personal use of equipment/services
                2. Personal use of supplies
                3. A day's work for a day's pay
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