Maricopa Community Colleges  CMA103AB   19952-19975 
Official Course Description: MCCCD Approval: 10/22/96
CMA103AB 19952-19975 LEC 1 Credit(s) 1 Period(s)
Patient Relations
Basic interpersonal behavior principles in the health care setting. Emphasis on interpersonal behavior and mental health concepts. Prerequisites: (CMA103AA or HCE103AA) or permission of instructor.
Cross-References: HCE103AB
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MCCCD Official Course Competencies:
 
CMA103AB   19952-19975 Patient Relations
1. Describe characteristics of a healthy personality. (I)
2. Identify and describe human physiological, emotional, and social needs. (I)
3. Describe behaviors, attitudes, and stresses to be mastered in each stage of the human life cycle. (I)
4. Describe selected adaptive reactions to stress and/or illness. (I)
5. Adapt communication to an individual's ethnic/cultural orientation. (II)
6. Use principles of teaching and learning to educate patients regarding health care. (III)
7. Assist patients with obtaining services from community health resources. (IV)
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MCCCD Official Course Outline:
 
CMA103AB   19952-19975 Patient Relations
    I. Mental Health
        A. Characteristics of a healthy personality
        B. Basic human needs
          1. Physical
          2. Emotional
          3. Social
        C. Stages in the Life Cycle
          1. Behaviors
          2. Attitudes
          3. Stresses
        D. Emotional reactions to illness
          1. Fear and anxiety
          2. Stress
          3. Anger
          4. Hostility
        E. Coping behaviors
          1. Denial
          2. Rationalization
          3. Repression
          4. Regression
      II. Communication and Ethnic/Cultural Factors
        III. Learning and Teaching
            A. Learning
              1. Principles
              2. Factors influencing learning
            B. Teaching
              1. Principles
              2. Determining learning needs
          IV. Community Resources
              A. Medical
              B. Legal
              C. Financial
              D. Social
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