Maricopa Community Colleges  CMA103AA   19952-19965 
Official Course Description: MCCCD Approval: 10/22/96
CMA103AA 19952-19965 LEC 1 Credit(s) 1 Period(s)
Introduction to Patient Relations
Basic interpersonal behavior principles in the health care setting. Emphasis on interpersonal behavior and mental health concepts. Prerequisites: Permission of instructor.
Cross-References: HCE103AA
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MCCCD Official Course Competencies:
 
CMA103AA   19952-19965 Introduction to Patient Relations
1. Describe characteristics of a healthy personality. (I)
2. Identify and describe human physiological, emotional, and social needs. (I)
3. Describe selected adaptive reactions to stress and/or illness. (I)
4. Identify mechanisms to reduce anxiety. (I)
5. Respond appropriately to verbal and nonverbal communication. (II)
6. Use effective methods of verbal and nonverbal communication. (II)
7. Demonstrate a positive image of the health care profession. (III)
8. Define and demonstrate teamwork/conflict resolution. (IV)
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MCCCD Official Course Outline:
 
CMA103AA   19952-19965 Introduction to Patient Relations
    I. Mental Health
        A. Characteristics of a helathy personality
        B. Basic human needs
          1. Physical
          2. Emotional
          3. Social
        C. Emotional reactions to illness
          1. Fear and anxiety
          2. Stress
          3. Anger
          4. Hostility
        D. Coping behaviors
          1. Denial
          2. Rationalization
          3. Repression
          4. Regression
      II. Communication
          A. Model
          B. Verbal and nonverbal
          C. Interactions
            1. Listening
            2. Effective and non-effective responses
            3. Ethnic/cultural factors
        III. Professional Image
            A. Appearance
            B. Demeanor
            C. Public relations
          IV. Teamwork/Conflict Resolution
              A. Definition
              B. Goal identification
              C. Reaching agreement
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