Maricopa Community Colleges  AMX222   19936-20086 
Official Course Description: MCCCD Approval: 07/22/08
AMX222 19936-20086 LEC 2 Credit(s) 2 Period(s)
Cardmember Benefits/Special Programs
Overview of Benefits and Special Programs including insurance programs, cash programs, enrollment services, and limited time promotions.
Prerequisites: AMX220.
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MCCCD Official Course Competencies:
 
AMX222   19936-20086 Cardmember Benefits/Special Programs
1. Identify and describe various types of cardmember insurance programs. (I)
2. List procedures for filing claims under the various types of cardmember insurance programs. (I)
3. Describe features of cardmember cash programs. (II)
4. Identify and describe various cardmember benefits and special programs. (III)
5. Describe the method to cancel cardmember enrollment services. (IV)
6. Identify limited time promotions. (V)
7. State where to find limited time promotional listings. (V)
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MCCCD Official Course Outline:
 
AMX222   19936-20086 Cardmember Benefits/Special Programs
    I. Insurance Program
        A. Travel Accident Insurance Plans
          1. Program Description
          2. Enrollment Procedures
          3. Procedures for Filing a Claim
          4. Toll-Free Numbers
        B. Flight Insurance Plans
          1. Program Description
          2. Enrollment Procedures
          3. Cancellation Procedures
          4. Procedures for Filing a Claim
          5. Toll-Free Numbers
        C. Baggage Insurance Plans
          1. Program Description
          2. Enrollment Procedures
          3. Cancellation Procedures
          4. Procedures for Filing a Claim
          5. Toll-Free Numbers
        D. Car Rental Loss and Damage
          1. Program Description
          2. Enrollment Procedures
          3. Procedures for Filing a Claim
          4. Toll-Free Numbers
        E. Buyer's Assurance/Purchase Protection
          1. Program Description
          2. Procedures for Filing a Claim
          3. Toll-Free Numbers
        F. Accident Disability
          1. Program Description
          2. Procedures for Filing a Claim
          3. Toll-Free Numbers
        G. Option Insurance Plans
          1. Program Description
          2. Purchase Procedures
          3. Cancellation Procedures
          4. Procedures for Filing a Claim
          5. Toll-Free Numbers
      II. Cash Programs
          A. Personal Check Cashing
          B. Express Cash
          C. Corporate Travelers Cheques
          D. Other Cash Options
          E. Miscellaneous Company Products
        III. Miscellaneous Benefits and Special Programs
            A. Credit Card Registry Service
            B. Global Assist
            C. Company Magazines
            D. Frequent Flyer
            E. Privileged Hotal Rates
            F. Privileged Car Rental Rates
            G. Small Business Quarterly Management Report
            H. Small Business Fleet Plan
          IV. Enrollment Services Computer System
              A. Computer Screens
              B. Service Cancellations
            V. Limited Time Promotions
                A. Call Handling Criteria
                B. Marketing Liaison
                C. Promotional Listing
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