Maricopa Community Colleges  COM110   19926-19955 
Official Course Description: MCCCD Approval: 12/08/87
COM110 19926-19955 LEC 3 Credit(s) 3 Period(s)
Interpersonal Communication
Theory and practice of communication skills which affect day-to-day interactions with other persons. Topics may include using verbal and nonverbal symbols, interactive listening, creating an interpersonal climate, developing and maintaining personal and professional relationships. Prerequisites: None.
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MCCCD Official Course Competencies:
COM110   19926-19955 Interpersonal Communication
1. Define interpersonal communication. (I)
2. Explain how perception affects communication. (II)
3. Trace the development of self-concept and its influences on communication. (III)
4. Identify the influences of attitudes, beliefs, and values on communication. (IV)
5. Describe the relationship between language and communication. (V)
6. List several types of listening. (VI)
7. Describe the role of empathy in communication. (VII)
8. Define nonverbal communication and list its chracteristics. (VII)
9. Interpret interpersonal transactions. (VIII)
10. Identify types of conflict in communication and several methods of conflict management. (VIII)
11. Describe various communication styles. (VIII)
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MCCCD Official Course Outline:
COM110   19926-19955 Interpersonal Communication
    I. Define interpersonal communication
        A. Dimensions of communication
        B. Models of human communication
      II. Perception
          A. How we perceive
          B. Perception, language, and culture
          C. Implications for communication
        III. Self-concept
            A. How self-concept develops
            B. Verbal patterns
            C. Range of self-concept
            D. Self-disclosure
            E. Behavior and self-concept
          IV. Attitudes, beliefs, and values
              A. Definitions
              B. Formation and development
              C. Theories of consistency and cognitive dissonance
              D. Implications
            V. Language
                A. Language and reality
                B. Symbols
                C. Classification
                D. Semantic traps
              VI. Listening
                  A. Types
                  B. Developing effective listening
                  C. Attentiveness
                  D. Empathy
                VII. Nonverbal communication
                    A. Silences
                    B. Paralanguage
                    C. Gestures
                    D. Facial expression and body movement
                    E. Characteristics
                  VIII. Interpersonal transactions
                      A. Role definition
                      B. Cultural norms and rules
                      C. Types of conlfict
                      D. Conflict management strategies
                      E. Interpersonal skills
                      F. Communication styles
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