1.
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Identify floral industry standards, pricing, practices, and trends.
(I)
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2.
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Identify and apply proper and safe use of tools and equipment. (II)
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3.
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Identify proper record keeping practices including charge card
procedures, wire service procedures, phone ordering, and use of the
computer. (III)
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4.
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Identify and apply proper use of hardgoods and accessories. (IV)
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5.
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Identify, select, prepare, and apply the use of flowers and greens for
floral arrangements. (V, VI)
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6.
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Identify and apply floral design and arrangement principles. (VII)
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7.
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Identify, select, and prepare plants for retail sale. (VIII)
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8.
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Identify proper amounts and procedures used when ordering wholesale
materials. (IX)
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9.
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Identify positive, effective sales practices and customer relations
skills. (X)
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10.
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Identify, select, and prepare a variety of gift items. (XI)
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