Maricopa Community Colleges  AJS270   19886-19945 
Official Course Description: MCCCD Approval: 03/08/88
AJS270 19886-19945 LEC 1 Credit(s) 1 Period(s)
Methods of Crisis Intervention
Use of appropriate conflict resolution techniques by police and correctional officers, including use of assertive communication, force, safety procedures, and referrals. Prerequisites: None.
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MCCCD Official Course Competencies:
AJS270   19886-19945 Methods of Crisis Intervention
1. Describe the rationale behind the use of assertive communication and be able to use assertive communication. (I)
2. Describe and use appropriate safety procedures when dealing with crisis situations. (II)
3. Describe appropriate techniques for conflict resolution. (III)
4. Describe situations in which the use of force may be necessary and the limitations on the use of such force. (IV)
5. Describe appropriate referral agencies that can be recommended after the crisis dissipates. (V)
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MCCCD Official Course Outline:
AJS270   19886-19945 Methods of Crisis Intervention
    I. Use of assertive communication
        A. Rationale behind the use of assertive communication techniques
        B. Characteristics of assertive communication
        C. Assertive communication techniques
      II. Safety procedures in crisis situations
          A. Planning for crisis situations
            1. Establishing procedures
            2. Communication
            3. Back-up responses
          B. Approaching a crisis situation
            1. Evaluating the situations
            2. Gathering information
        III. Conflict resolution
            A. Determining whether there is need for conflict resolution
            B. General rules for dealing with disputants
              1. Positioning disputants
              2. Stabilizing situations
              3. Brief interviewing
              4. Using conflict resolution techniques
                a. Avoiding confrontation
                b. Choosing appropriate level of control
                c. Dealing with angry, hysterical, or threatening persons
                d. Using last-resort methods
            C. Dealing with conflicts between inmates and staff members or between citizens and officers
              1. Refusal to obey order
              2. Verbal abuse
          IV. Use of force
              A. Dimensions of force
                1. Psychological force
                2. Nonverbal force
                3. Verbal force
                4. Physical force
              B. Determining appropriate level of force to be used
            V. Referrals
                A. Identification of referral agencies
                B. Advantages and disadvantages of using referral
                C. Criteria for using referral
                D. Referral process
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