Maricopa Community Colleges

Official Course Description:  MCCCD Approval:  12-8-09

COM270  2010 Spring - 9999

LEC  3.0 Credit(s)  3.0 Period(s)  3.0 Load  Acad


Health Communication

Theory and practice of interpersonal, intercultural, public, and team communication skills in a healthcare setting.

Prerequisites: ENG101, or ENG107, or permission of Department or Division.


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MCCCD Official Course Competencies:



COM270  2010 Spring - 9999

Health Communication


1.         Identify and employ strategies for an evidence-based approach in healthcare. (I)

2.         Identify and employ strategies for a client-centered approach in healthcare. (I)

3.         Examine healthcare professional ethics, rights, and responsibilities. (I)

4.         Differentiate between therapeutic communication and non-therapeutic communication methods and principles. (II)

5.         Describe the influence of self-concept in health communication. (II)

6.         Demonstrate proper use of verbal and nonverbal therapeutic communication techniques. (II)

7.         Explain and apply active listening skills within health communication contexts. (II)

8.         Demonstrate effective healthcare client/patient interviewing skills. (II)

9.         Determine effective emotional intelligence techniques. (II)

10.       Analyze the phases of a healthcare relationship. (III)

11.       Examine techniques for conflict resolution with clients/patients, healthcare workers, and healthcare supervisors. (III)

12.       Analyze the influence of cultural variables on healthcare decisions and healthcare relationships. (IV)

13.       Determine effective methods for communicating with clients/patients and their families in various contexts. (V)

14.       Demonstrate effective health group communication skills and teamwork. (VI)

15.       Review and prepare strategies for community engagement in healthcare awareness and education. (VII)

16.       Apply therapeutic teaching and coaching strategies for healthcare. (VII)

17.       Explain the purpose and process of effective healthcare documentation and reporting. (VIII)

18.       Define and formulate the key components of Situation-Background-Assessment-Recommendation (SBAR). (VIII)

19.       Demonstrate the proper use of verbal and nonverbal public speaking techniques. (IX)


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MCCCD Official Course Outline:



COM270  2010 Spring - 9999

Health Communication


I.          Health Professional Context

            A.        Evidence-based approach

            B.        Client-centered approach

            C.        Health professional ethics, rights, responsibilities

II.        Therapeutic Communication Process

            A.        Communication models

            B.        Therapeutic communication principles

            C.        Non-therapeutic communication principles

            D.        Perception of self and others

                        1.         Self concept

                        2.         Self awareness

            E.         Verbal

                        1.         Language

                        2.         Self-disclosure

                        3.         Assertiveness

                        4.         Constructive criticism & responses

            F.         Nonverbal

                        1.         Kinesics, proxemics, paralanguage

                        2.         Silence (crucial conversations)

            G.        Listening (Active Listening)

            H.        Interviewing

            I.          Emotional intelligence

III.       Healthcare Relationships

            A.        Types of relationships

            B.        Phases of relationships

            C.        Barriers to effective relationships

            D.        Conflict and resolution in healthcare relationships

IV.       Cultural Variables in Healthcare

            A.        Culture

                        1.         Ethnocentrism

                        2.         Multiculturalism

                        3.         Cultural sensitivity

            B.        Cultural Variables

                        1.         Ethnic backgrounds and traditions

                        2.         Spirituality

                                    a.         Religious health traditions

                                    b.         Spiritual wellness

                        3.         Alternative health treatments

                        4.         Communicative patterns (high context-low context)

V.        Communicating with Patients/Clients

            A.        Communicating with children

                        1.         Stages of development

                        2.         Behavioral problems

            B.        Communicating with older adults

            C.        Patients/clients with communication deficits

                        1.         Disabilities

                        2.         Hearing loss, speech impairment, mental impairment

                        3.         Foreign language

            D.        Patients/clients in crisis

                        1.         Types of crises

                        2.         Crisis intervention

                        3.         End of life issues

                        4.         Anger, anxiety

                        5.         Stress reduction

            E.         Families of patients/clients

VI.       Health Teams Skills

            A.        Team development

            B.        Roles

            C.        Leadership skills

VII.     Health Education

            A.        Community engagement

            B.        Teaching and coaching skills

            C.        Health campaigns

VIII.    Professional Documentation and Reporting

            A.        Purpose of client record

            B.        Documentation and technology

            C.        Legal aspects (HIPPA)

            D.        Situation-Background-Assessment-Recommendation (SBAR)

IX.       Public Speaking

            A.        Audience analysis

            B.        Support materials

            C.        Organization and outline format

            D.        Delivery


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