Official Course
Description: MCCCD Approval: 12-8-09 |
||
COM270 2010
Spring - 9999 |
LEC 3.0 Credit(s) 3.0 Period(s) 3.0 Load Acad |
|
Health Communication |
||
Theory and practice of interpersonal, intercultural, public, and team communication skills in a healthcare setting. Prerequisites: ENG101, or ENG107, or permission of Department or Division. |
||
|
Go to Competencies Go to Outline
MCCCD Official Course Competencies: |
|
|
|
COM270 2010 Spring - 9999 |
Health Communication |
1. Identify
and employ strategies for an evidence-based approach in healthcare. (I)
2. Identify
and employ strategies for a client-centered approach in healthcare. (I)
3. Examine
healthcare professional ethics, rights, and responsibilities. (I)
4. Differentiate
between therapeutic communication and non-therapeutic communication methods and
principles. (II)
5. Describe
the influence of self-concept in health communication. (II)
6. Demonstrate
proper use of verbal and nonverbal therapeutic communication techniques. (II)
7. Explain
and apply active listening skills within health communication contexts. (II)
8. Demonstrate
effective healthcare client/patient interviewing skills. (II)
9. Determine
effective emotional intelligence techniques. (II)
10. Analyze the
phases of a healthcare relationship. (III)
11. Examine
techniques for conflict resolution with clients/patients, healthcare workers,
and healthcare supervisors. (III)
12. Analyze the
influence of cultural variables on healthcare decisions and healthcare
relationships. (IV)
13. Determine
effective methods for communicating with clients/patients and their families in
various contexts. (V)
14. Demonstrate
effective health group communication skills and teamwork. (VI)
15. Review and
prepare strategies for community engagement in healthcare awareness and
education. (VII)
16. Apply
therapeutic teaching and coaching strategies for healthcare. (VII)
17. Explain the
purpose and process of effective healthcare documentation and reporting. (VIII)
18. Define and
formulate the key components of Situation-Background-Assessment-Recommendation
(SBAR). (VIII)
19. Demonstrate
the proper use of verbal and nonverbal public speaking techniques. (IX)
Go to Description Go to top of Competencies
MCCCD Official Course Outline: |
|
|
|
COM270 2010 Spring - 9999 |
Health Communication |
I. Health
Professional Context
A. Evidence-based
approach
B. Client-centered
approach
C. Health
professional ethics, rights, responsibilities
II. Therapeutic
Communication Process
A. Communication
models
B. Therapeutic
communication principles
C. Non-therapeutic
communication principles
D. Perception
of self and others
1. Self
concept
2. Self
awareness
E. Verbal
1. Language
2. Self-disclosure
3. Assertiveness
4. Constructive
criticism & responses
F. Nonverbal
1. Kinesics,
proxemics, paralanguage
2. Silence
(crucial conversations)
G. Listening
(Active Listening)
H. Interviewing
I. Emotional
intelligence
III. Healthcare
Relationships
A. Types
of relationships
B. Phases
of relationships
C. Barriers
to effective relationships
D. Conflict
and resolution in healthcare relationships
IV. Cultural
Variables in Healthcare
A. Culture
1. Ethnocentrism
2. Multiculturalism
3. Cultural
sensitivity
B. Cultural
Variables
1. Ethnic
backgrounds and traditions
2. Spirituality
a. Religious
health traditions
b. Spiritual
wellness
3. Alternative
health treatments
4. Communicative
patterns (high context-low context)
V. Communicating
with Patients/Clients
A. Communicating
with children
1. Stages
of development
2. Behavioral
problems
B. Communicating
with older adults
C. Patients/clients
with communication deficits
1. Disabilities
2. Hearing
loss, speech impairment, mental impairment
3. Foreign
language
D. Patients/clients
in crisis
1. Types
of crises
2. Crisis
intervention
3. End
of life issues
4. Anger,
anxiety
5. Stress
reduction
E. Families
of patients/clients
VI. Health
Teams Skills
A. Team
development
B. Roles
C. Leadership
skills
VII. Health Education
A. Community
engagement
B. Teaching
and coaching skills
C. Health
campaigns
VIII. Professional Documentation
and Reporting
A. Purpose
of client record
B. Documentation
and technology
C. Legal
aspects (HIPPA)
D. Situation-Background-Assessment-Recommendation
(SBAR)
IX. Public
Speaking
A. Audience
analysis
B. Support
materials
C. Organization
and outline format
D. Delivery