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Official Course
Description: MCCCD Approval: 11-25-2003 |
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COM250 2010 Spring - 9999 |
LEC 3.0
Credit(s) 3.0 Period(s) 3.0 Load Acad |
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Introduction
to Organizational Communication |
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Introduction to the study of communication in
organizations including identification of variables, roles and patterns
influencing communication in organizations. Prerequisites: None. Course
Attribute(s): General
Education Designation: Social and Behavioral Sciences - [SB] |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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COM250 2010
Spring - 9999 |
Introduction to Organizational Communication |
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1.
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Describe the nature and functions of communication on all
levels in organizations. (I) |
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2.
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Identify the variety of approaches to the study of
organizational communication recognized in the field. (I) |
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3.
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Describe the views and approaches of the different schools
of thought.(II) |
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4.
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Describe the organizational design issues which impact
communication in a variety of different organization structures. (III) |
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5.
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Describe the
channels, barriers, and options for improvement for the formal and informal
communication channels found in an organization. (IV) |
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6.
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Define and describe the four major functions of
communication in organizations. (V) |
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7.
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Define and describe the areas of observation in
organizations and the variety of tools used to assess each area. (VI) |
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8.
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Define and
describe the differences between leadership and management in function,
method of coordination, and response to change. (VII) |
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9.
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Define and describe the variety of formal and informal
message channels within the internal communication system. (VII) |
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10.
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Define and describe the specific areas of the external
communication system which impacts the organization. (IX) |
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11.
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Define and describe innovation, change and the diffusion of
information within different types of organizations. (X) |
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12.
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Define and describe the types of field research utilized
in analyzing organizations. (XI) |
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13.
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Define and describe the specific methods and instruments used
in conducting field research. (XII) |
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14.
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Define and describe the methods and processes used in
diagnosing organizations. (XIII) |
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15.
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Define and describe the variety of training models used for
communication at all levels within an organization. (XIV) |
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16.
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Define and describe the methods, practices, procedures,
and ethics which impact the communication consultant. (XV) |
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17.
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Identify potential sources of conflict and describe approaches
to conflict management. (XVI) |
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18.
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Define and describe the process of organizational change
and the specific approaches of organizational development. (XVII) |
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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COM250 2010
Spring - 9999 |
Introduction to Organizational Communication |
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I. Nature of Organizational
Communication A. Importance of
Organizational Communication B. Studying Communication
in Organizations C. Main Elements of the
Communication Process D. Nature of Communication
Research E. Component Approach F. Linear Models to Systems
Approach G. Biases in Past Research H. Research in
Communication I. Network Analysis II. Schools of Thought on
Organization Behavior A. Scientific Management
School 1. Mechanistic/Structure
Approach 2. Taylorism
and Communication 3. Critical Reactions B. Human Relations School 1. Hawthorne Studies 2. Relationships and Communication
3. Critical Reactions C. Systems School 1. General Systems Theory 2. View of
Communication/Open System 3. Critical Reactions D. Contingency School 1. Situational
Needs/Demands 2. Internal/External
Contingencies 3. Critical Reactions III. Communication Within
Organization Structures A. Organization Design
Issues Which Impact Communication B. Division of Labor C. Unity of Command D. Span of Control E. Line - Staff
Relationships F. Tall vs
Flat Structures G. Centralization vs Decentralization H. Organizational Chart vs Reality I. Design Variety J. Formal Communication vs Informal IV. Organizational
Communications System A. Communication Channels B. Communication Networks C. Serial Communication D. Upward E. Downward F. Horizontal G. Informal Groups H. Informal - Grapevine I. Communication Network
Structures J. Improving Communication
Channels V. Function of
Communication in Organizations A. Information Function 1. Internal 2. External B. Command and Instruction 1. What and How 2. To Whom and When C. Influence and Persuasion
1. Control 2. Inclusion D. Integration and
Maintenance 1. Operations 2. Confirmation VI. Areas of Assessment:
Things to Look At and Tools to Use A. Organization Structure B. Upward/Downward/Horizontal
Channels C. Informal
Groups/Networks/Grapevine D. Physical Environment E. Psychological Climate F. Organizational Culture G. Listening
Habits/Behaviors Perceived H. Nature of Interpersonal
Relationships I. Interviewing J. Group/Staff Meetings -
Teamwork/Decision-Making K. Leadership and
Supervision VII. Communication in
Leadership/Management A. Leadership Function B. Management Function C. Determinants of
Leadership Effectiveness D. Styles of Leadership and
Impacts E. Reactionary vs Visionary Leadership F. Leadership and
Organizational Dysfunction G. Management of Change H. Leadership Emergence and
Assessment I. Coordination Function
Leader/Manager VIII. Internal
Communication Systems A. Formal and Informal Communication
B. Management Function C. Structure and
Communication D. Motivation and Control E. Climate and Internal
Messages F. Ethical Dimensions G. Coordination with
External Communication IX. External Communication
Systems A. Interdependent Relationship
of Organization and its Environment B. Sending and Seeking
Environmental Information C. Types of External
Communication 1. PR - Marketing -
Advertising - Lobbying 2. Recruitment - Legal -
Coordinating D. Ethical Dimensions E. Organization Responsibility
for External Accountability X. Innovation and Change in
Organizations A. Innovations and
Innovativeness B. Process of Innovations C. Stepwise Process D. Performance Gaps E. Knowledge and
Reinvention F. Accountability G. Diffusion of Information
H. Change and Acceptance
Process I. Consequences J. Assumptions K. Research on Innovation
Management L. Perspectives and
Problems XI. Designing Field
Research A. What is Field Research? B. Conceptualizing Research
C. Problems of Research in
Field Settings D. Designing Future
Research E. Examples of Research F. Recommendations XII. Conducting Field
Research A. Implementing Research in
Organizations B. Organizational
Communication Procedures C. The Communication Audit D. Conceptual Structures E. Appraisal of
Communication Systems F. Data Gathering -
Analyzing Techniques G. Writing the Research
Reports H. Problems and Choices XIII. Diagnosing
Organizations A. Methods, Orders, and
Processes B. Challenges and Dilemmas
of Diagnosis C. Ethical and Professional
Dilemmas D. Guidelines for Diagnosis
E. Using the Open System
Model F. Feasibility of Change
and Interventions G. Individual Behavior H. Group Behavior I. Assessing Performance
and Quality of Work Life J. Environmental Conditions
XIV. Communication Training
A. General Training Model B. Communication Training
Model C. Pre-Training
Communication Analysis D. Communication Training
Objectives E. Communication Training
Techniques F. Communication Training
Evaluation XV. Communication
Consulting A. Organization Development
(OD) B. Communication Consulting
Models C. Establishing
Relationships D. Diagnosis and
Prescription E. Intervention Activities F. Practical Problems of
Intervention G. Ethical Considerations H. Maintenance of Ongoing
Relationships I. Termination of
Consultant/Client Relationships XVI. Managing Conflict in
Organizations A. Sources of Conflict B. Efforts of Conflict C. Approaches to Managing
Conflict D. Model of the Conflict
Process E. Operational Steps to
Conflict Management F. Organizational
Design/Structure Influences G. Communication and
Conflict XVII. Organization
Development and Communication A. Process of
Organizational Change B. Specific Approaches to
OD C. The Total Organization D. Individual Perspective E. Group/Team Perspective F. Problems and Strategies
of OD G. Causes of Resistance to
OD H. Strategies to Decrease
Resistance I. Communication Approaches
for OD |
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