Official Course
Description: MCCCD Approval: 6-24-2008 |
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CIS266
2009 Spring – 2011 Spring |
L+L
4.0 Credit(s) 5.0 Period(s) 4.7 Load Occ |
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Network
Service and Support |
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Troubleshooting,
servicing and supporting computer networks. Hands-on experience in
supporting, expanding, servicing, diagnosing and troubleshooting networked
computers of multiple architectures and configurations. Use of diagnostic
equipment, common troubleshooting procedures and documentation necessary to
maintain networks. Prerequisites: (CIS191, or CIS191DB, or
CIS191DC, or CIS191DD) or permission of Instructor. |
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Go to Competencies Go to Outline
MCCCD
Official Course Competencies: |
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CIS266 2009
Spring – 2011 Spring |
Network Service and Support |
1.
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Define troubleshooting procedures for networks. (I) |
2.
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Identify common diagnostic procedures, tools, standards,
and record- keeping necessary to support and maintain the network. (I) |
3.
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Identify network design issues which affect network
performance, expansion, maintenance, monitoring and vulnerability. (I, II,
IX) |
4.
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Identify and use on-line, library, reference, and
commercial information as an aid for diagnosing and troubleshooting networks.
(II) |
5.
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Use common procedures to prepare network cabling and
adapters. (III) |
6.
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Apply common procedures to configure and install a network
cabling system. (III) |
7.
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Identify and practice troubleshooting procedures for the
cabling system. (III) |
8.
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Use common procedures to prepare network interface cards.
(III) |
9.
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Apply common procedures to configure and install network
interface cards. (III) |
10.
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Identify and practice troubleshooting procedures for the
network interface cards of the network. (III) |
11.
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Identify different media types, protocols, standards, and
installation methods used for network cabling systems and network interface
cards. (III) |
12.
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Use diagnostic tools and procedures for the network
cabling system. (III) |
13.
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Use common procedures to prepare and troubleshoot network
storage devices. (IV) |
14.
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Identify common troubleshooting procedures for network
storage devices. (IV) |
15.
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Use common diagnostic techniques, tools, and procedures to
troubleshoot and prepare documentation for the network server. (V) |
16.
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Install network server and client workstations. (V, VI) |
17.
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Use common diagnostic techniques, tools, and procedures to
troubleshoot and prepare documentation for the network workstation. (VI) |
18.
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Identify routine maintenance tasks associated with
computer network printing. (VII) |
19.
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Use diagnostic and testing procedures to troubleshoot
problems related to network printing. (VII) |
20.
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Use analysis procedures to optimize the performance of
networks. (VIII) |
21.
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Describe network performance issues and enhancement
techniques. (VIII) |
22.
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Explain, prepare, and design network performance plan.
(VIII) |
23.
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Explain network backup procedures. (IX) |
24.
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Describe network fault tolerance and vulnerability issues.
(IX) |
25.
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Identify environmental factors which contribute to network
failures. (IX) |
26.
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Prepare disaster recovery plan for network failure. (IX) |
Go to Description Go to top of
Competencies
MCCCD
Official Course Outline: |
|
|
|
CIS266 2009
Spring – 2011 Spring |
Network Service and Support |
I. Troubleshooting of the
Network A. Physical setup B. Recordkeeping C. Diagnostic procedures D. Standards E. Diagnostic tools F. Troubleshooting
resources II. Information Sources for
Troubleshooting the Network A. On-line information B. Library reference
resources C. Commercial sources III. Troubleshooting of
Network Adapters and Cabling A. Installation procedures B. Media types C. Industry standards D. Diagnostic tools and
resources IV. Network Storage Devices
A. Types B. Industry standards C. Troubleshooting tools
and resources V. Troubleshooting Network
Servers A. Installation and
configuration B. Documentation C. Maintenance tasks D. Diagnostic tools and
resources E. Diagnostic procedures F. System fault tolerance G. Vulnerability issues VI. Troubleshooting of
Network Workstations A. Installation and
configuration B. Documentation C. Maintenance tasks D. Diagnostic tools and
resources E. Diagnostic procedures VII. Troubleshooting of
Network Printing A. Printing configuration B. Diagnostic procedures C. Recordkeeping D. Diagnostic tools and
resources E. Maintenance tasks VIII. Network Optimization A. Network analysis
procedures B. Performance issues C. Optimizing throughput D. Network performance
planning E. Network design IX. Disaster Recovery
Procedures A. Planning B. Documentation C. Backup procedures D. Vulnerability issues E. System fault tolerance |