Maricopa Community Colleges  COM110   20052-99999 

Official Course Description: MCCCD Approval: 11-23-2004

COM110  2005 Spring - 9999

LEC  3.0 Credit(s)  3.0 Period(s)  3.0 Load  Acad

Interpersonal Communication

Theory and practice of communication skills which affect day-to-day interactions with other persons. Topics may include using verbal and nonverbal symbols, interactive listening, resolving interpersonal conflict, developing and maintaining personal and professional relationships.

Prerequisites: None.


Course Attribute(s):

General Education Designation: Social and Behavioral Sciences - [SB]

Go to Competencies   Go to Outline

MCCCD Official Course Competencies:


COM110  2005 Spring - 9999

Interpersonal Communication



Describe the process of interpersonal communication in terms of models and principles. (I)


Explain how perception affects communication and interaction. (II)


Trace the development of self-concept and its influences on communication. (II)


Demonstrate the ability to observe and express emotions effectively and responsibly in a variety of communication situations. (II)


Identify and describe the influences of attitudes, beliefs, and values on communication. (II)


Identify and describe the purposes, elements, risks, and impact of self-disclosure. (III)


Describe the relationship between language and communication. (III)


Utilize effective listening and response skills in interpersonal communication settings. (III)


Identify and explain the elements and characteristics of nonverbal communication. (III)


Contrast effective and ineffective types of conflict management and problem solving strategies. (IV)


Demonstrate effective conflict management and problem solving strategies. (IV)


Describe elements involved in relationship development, maintenance, and repair. (IV)


Compare and contrast passive, assertive, and aggressive response styles. (IV)


Use assertive verbal and nonverbal behaviors in a variety of interpersonal communication situations. (IV)


Explain the impact of cultural and gender variables on interpersonal interactions. (IV)


Examine the impact of interpersonal communication in the workplace and in the family unit. (IV)


Describe the role of ethics and civility in interpersonal communication. (III, IV)


Explain the impact of technology on interpersonal communication. (IV)

Go to Description   Go to top of Competencies

MCCCD Official Course Outline:


COM110  2005 Spring - 9999

Interpersonal Communication

I. Interpersonal Communication Process: Models and Principles

A. Source receiver

B. Encoding-decoding

C. Messages

D. Feedback

E. Channels

F. Noise

G. Context

II. Factors Within the Individual That Influence Communication

A. Perception

B. Self-concept

C. Emotions

D. Attitudes

E. Beliefs

F. Values

G. Choice and responsibility

III. Factors Within Human Interaction That Influence Communication

A. Language

B. Nonverbal communication

C. Listening, paraphrasing, and response skills

D. Empathy

E. Self-disclosure

F. Defensive and supportive behaviors

G. Ethics and civility

IV. Interpersonal Relationships

A. Resolving interpersonal conflict

B. Intimacy and distance in relationships

C. Defensiveness

1. Causes

2. Remedies

D. Confirming and disconfirming communication

E. Response styles

1. Passive

2. Aggressive

3. Assertive

F. Assertiveness

1. Verbal

2. Nonverbal

G. Intercultural communication

H. Gender communication

I. Family communication

J. Workplace communication

K. Technological


Go to Description    Go to top of Competencies    Go to top of Outline