Maricopa Community Colleges  COM230   20046-99999 

Official Course Description: MCCCD Approval: 12-9-03

COM230  2004 Fall – 2009 Fall

LEC  3.0 Credit(s)  3.0 Period(s)  3.0 Load  Acad

Small Group Communication

Principles and processes of small groups and development of skills for participation and leadership in small group settings. Practice in problem solving, decision making, and information sharing.

Prerequisites: ENG101 or END107 or equivalent.

Go to Competencies    Go to Outline

MCCCD Official Course Competencies:


COM230  2004 Fall – 2009 Fall

Small Group Communication



Identify the elements and describe the process of communication. (I)


Identify and describe motivations for member participation in groups, phases in group development, and roles and role emergence in groups. (II)


Use meeting management and facilitation techniques to organize, plan, conduct, and evaluate a conference, workshop, or small group meeting. (II)


Identify and apply small group theory to analyze groups in private and public settings. (II)


Identify and demonstrate leadership skills in small group and team environments. (III)


Identify and demonstrate techniques and skills for developing and maintaining a supportive climate in a small group. (IV)


Demonstrate effective communication skills in a small group. (IV)


Describe the impact of culture on team interactions, and demonstrate intercultural sensitivity during the group process. (IV)


Identify and use conflict management strategies in a small group. (IV)


Describe and employ a variety of virtual meeting formats. (V)


Working in a small group, identify, research, analyze, and resolve a problem related to social scientific theories and principles. (VI)

Go to Description    Go to top of Competencies

MCCCD Official Course Outline:


COM230  2004 Fall – 2009 Fall

Small Group Communication

I. Groups and Group Processes

A. Communication Models

B. Teams vs. Groups

C. Small Group Purposes

1. Information Sharing

2. Problem Solving

II. Participation in Group Meetings

A. Motivations for individual participation in groups

B. Phases in Group Development

C. Roles and Role Emergence

D. Agenda

E. Room Set-up and Resources

F. Facilitating

G. Follow-up and Evaluation

III. Leading Groups

A. Theories and Styles

B. Emergence and Shared Leadership

C. Characteristics of Effective Leadership

IV. Improving Group Climate

A. Interpersonal Needs

1. Supportive vs. Defensive Communication

2. Self-Disclosure, Empathy, and Trust

3. Verbal Messages

4. Non-Verbal Messages

B. Cultural Sensitivity

C. Cohesiveness

D. Groupthink

E. Conflict

1. Conflict Styles

2. Positive Functions of Conflict

3. Strategies for Managing Conflict

F. Team-building Techniques

V. Technology and Teams

A. Virtual Meeting Formats

1. Synchronous

a. Audioconferences

b. Videoconferences

c. Web chat

2. Asynchronous

a. Voicemail

b. E-mail

c. Webboards

B. Adapting Group Communication Strategies for Virtual Communication

1. Choosing Appropriate Formats

2. Providing Effective Facilitation

VI. Problem Solving

A. Problem Solving Agendas

B. Research and Systematic Analysis

C. Decision Making

D. Implementation and Evaluation

E. Presentational Formats


Go to Description    Go to top of Competencies    Go to top of Outline