Official Course Description: MCCCD Approval: 05/25/99
UCS134 19996-20012	L+L	3 Credit(s)	4 Period(s)
Advanced Processing Orders Lab
Advanced techniques in processing customer orders. Practical application in establishing new customers, identifying appropriate service plans, and payment options. Deposits and high bill issues also covered. Prerequisites or Corequisites: UCS132.

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MCCCD Official Course Competencies:
UCS134   19996-20012	Advanced Processing Orders Lab

1.	Read meters. (I)
2.	Change a service plan. (II)
3.	Calculate bills using the different service plans. (II)
4.	Determine deposit requirements for customers. (II)
5.	Calculate deposit amounts. (II)
6.	Create a new customer account. (III)
7.	Transfer services for customers. (III)
8.	Determine service line status. (III)
9.	Create install meter and turn on orders. (III)
10.	Analyze high bill accounts. (IV)
11.	Determine energy usage. (IV)
12.	Calculate appliance demand. (IV)
13.	Calculate payments for the various payment options. (V)

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MCCCD Official Course Outline:
UCS134   19996-20012	Advanced Processing Orders Lab

I. Metering A. Types B. Reading C. Accessibility II. Service Plans A. Types B. Advantages C. Deposits D. Calculations III. Accounts A. Customer Record B. Screens C. Turn-on Order D. Transfers E. Additional Services F. Service Line Status G. Inspection Rules IV. High Bill Accounts A. Read Error B. Heating/Cooling Energy Usage C. Meter Testing D. Appliance Demand E. Formulas F. Energy Saving V. Payments A. Options B. Screens C. Calculations

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