1.
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Summarize the metering process. (I)
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2.
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Contrast the different service plans available. (II)
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3.
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Calculate bills using the different service plans. (II)
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4.
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Determine deposit requirements for customers. (II)
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5.
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Calculate deposit amounts. (II)
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6.
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Describe the procedure for creating a new customer account. (III)
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7.
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Describe the procedure for transferring services for customers. (III)
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8.
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Determine service line status. (III)
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9.
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Explain the Inspection Rules for new service. (III)
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10.
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Analyze high bill accounts. (IV)
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11.
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Determine energy usage. (IV)
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12.
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Calculate appliance demand. (IV)
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13.
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Describe energy saving tips. (IV)
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14.
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Summarize payment options. (V)
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15.
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Calculate payments for the various payment options. (V)
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