Maricopa Community Colleges  UCS132   19996-20012 
Official Course Description:   MCCCD Approval:  05/25/99
UCS132      19996-20012 LEC 3 Credit(s) 3 Period(s)
Advanced Processing Orders
Advanced techniques in processing customer orders. Emphasis on establishing new customers, identifying appropriate service plans, and payment options. Deposits and high bill issues also covered. Prerequisites: UCS124.
 
Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
UCS132   19996-20012 Advanced Processing Orders
1. Summarize the metering process. (I)
2. Contrast the different service plans available. (II)
3. Calculate bills using the different service plans. (II)
4. Determine deposit requirements for customers. (II)
5. Calculate deposit amounts. (II)
6. Describe the procedure for creating a new customer account. (III)
7. Describe the procedure for transferring services for customers. (III)
8. Determine service line status. (III)
9. Explain the Inspection Rules for new service. (III)
10. Analyze high bill accounts. (IV)
11. Determine energy usage. (IV)
12. Calculate appliance demand. (IV)
13. Describe energy saving tips. (IV)
14. Summarize payment options. (V)
15. Calculate payments for the various payment options. (V)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
UCS132   19996-20012 Advanced Processing Orders
    I. Metering
        A. Types
        B. Reading
        C. Accessibility
      II. Service Plans
          A. Types
          B. Advantages
          C. Deposits
          D. Calculations
        III. Accounts
            A. Customer Record
            B. Screens
            C. Turn-on Order
            D. Transfers
            E. Additional Services
            F. Service Line Status
            G. Inspection Rules
          IV. High Bill Accounts
              A. Read Error
              B. Heating/Cooling Energy Usage
              C. Meter Testing
              D. Appliance Demand
              E. Formulas
              F. Energy Saving
            V. Payments
                A. Options
                B. Screens
                C. Calculations
            Go to Description    Go to top of Competencies    Go to top of Outline