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Official Course
Description: MCCCD Approval: 05/25/99 |
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UCS124 19996-20012
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L+L |
3 Credit(s) |
4 Period(s) |
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Processing Customer Orders Lab |
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Introduction to the computer system used in a public utility. Practical application in processing orders. Emphasis on billing, payment, collections, and shut-off orders. Automatic call distributor system also included. Prerequisites or Corequisites: UCS122. |
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Go to Competencies Go to Outline
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MCCCD Official Course Competencies: |
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UCS124 19996-20012 |
Processing Customer
Orders Lab |
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1. |
Demonstrate the ability to sign-on the system. (I) |
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Use the various work areas of the customer information system. (I, II) |
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Demonstrate the use of an automatic call distribution system. (III) |
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Explain the various methods for searching for information. (IV) |
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5. |
Locate customer information. (IV) |
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6. |
Create a shut-off order. (V) |
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7. |
Utilize the computer system to access customer information. (V) |
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8. |
Modify orders scheduled for field activity. (V) |
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Create a credit agreement for a delinquent account. (VI) |
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10. |
Examine the various payment methods. (VII) |
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11. |
Complete trouble and outage orders. (VIII) |
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12. |
Complete billing service adjustments. (IX) |
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Go to Description Go to top of Competencies
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MCCCD Official Course Outline: |
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UCS124 19996-20012 |
Processing Customer
Orders Lab |
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I. Accessing the System A. User ID B. Password C. Work areas D. Manipulating windows II. Notebooks A. Type B. Information Found C. Use D. Features III. Automatic Call Distribution System A. Logging on/off B. Buttons C. Coding IV. Finding Customer Information A. Searches B. Screens C. Comments and Notes V. Shut-off Orders A. Screens B. Information needed C. Schedule D. Deposits E. Non-metered Service VI. Collections A. Credit Monitoring 1. Collection Timetable 2. Risk Score Calculation B. Credit Agreements 1. Extension Guidelines 2. Shut Off for Non-pay VII. Payment A. Cash B. Credit C. Telephone payments VIII. Trouble and Outage Orders A. Types B. Screens C. Process D. Status IX. Billing A. Customer Requests B. Screens C. Duplicate Statements |