| 1.
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Explain the role of an energy provider. (I)
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| 2.
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Explain service commitments. (I)
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| 3.
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Summarize deregulation of the electric utility industry. (II)
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| 4.
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Demonstrate the ability to sign-on the system. (III)
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| 5.
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Identify and access the various work areas of the customer information
system. (III, IV)
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| 6.
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Demonstrate the use of an automatic call distribution system. (V)
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| 7.
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Determine customer information that is considered personal and
confidential and to whom it may be released. (VI)
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| 8.
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Explain the various methods for searching for information. (VII)
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| 9.
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Locate customer information. (VII)
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| 10.
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Enter comments to the appropriate screen. (VII)
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