Official Course Description: MCCCD Approval: 01/26/99
PHT231 19996-20032	LEC	2 Credit(s)	2 Period(s)
Professional and Patient Interactions
Principles of verbal and non-verbal communication skills through the development of understanding self, patients, colleagues and others. Includes verbal communication, written instructions, communications devices, telephone protocol, resume writing and job interviewing techniques. Prerequisites: None.
Cross-References: DMI231, MTR231, SGT231

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MCCCD Official Course Competencies:
PHT231   19996-20032	Professional and Patient Interactions

1.	Define and describe the basic elements of communication. (I)
2.	Define communications protocols in health care settings. (II)
3.	Define self-image and the interrelationship of perception and behaviors in the health care setting and other real-life situations. (III)
4.	Describe non-verbal communications in the health care setting. (IV)
5.	Demonstrate effective listening skills and assertive communications. (I, VI)
6.	Demonstrate procedural skills for communication devices used in health care settings. (VII, VIII)
7.	Demonstrate resume writing, interviewing and application skills for employment. (IX)

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MCCCD Official Course Outline:
PHT231   19996-20032	Professional and Patient Interactions

I. Communication A. Definition B. Components C. Principles 1. Activities 2. Functions II. Health Care Communication Protocols A. Hospitals B. Clinics C. Physician offices D. Mobile labs E. Business and industry III. Self-Image A. Definition B. Perceptions C. Behaviors 1. Health care settings a. Patients b. Colleagues c. Physicians d. Supervisors 2. Other aspects of life D. Body language IV. Non-Verbal Communications A. Description B. Elements C. Health care settings 1. Patients 2. Colleagues 3. Physicians 4. Supervisors V. Assertive Communications A. Feelings B. Behaviors C. Improvement methods VI. Listening Skills A. Response styles 1. Reflective 2. Probing 3. Confrontational 4. Interpretational B. Barriers C. Improvement techniques VII. Communications Devices A. Equipment 1. Pagers 2. Telephones 3. Computers 4. Intercoms 5. Fax machines 6. Teleradiology B. Legal implications C. Ethical concerns VIII. Computers A. Health care uses 1. Patient records 2. Data bases 3. Data transmission 4. Information retrieval 5. Telemonitoring 6. Inputting information B. Future trends IX. Employee Applied Skills A. Resume B. Job applications C. Interviews D. Job resources E. Performance evaluations and reviews

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