| 1.
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Explain various leadership characteristics and behavioral styles. (I)
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| 2.
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Define effective communication and list various communication skills.
(I)
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| 3.
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Explain the delegation process. (I)
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| 4.
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Describe diversity and how it impacts an organization in achieving its
goals. (II)
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| 5.
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Explain the advantages of working on a team. (III)
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| 6.
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Explain laws, rules and policies dealing with public administration.
(IV)
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| 7.
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Define ethics. (V)
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| 8.
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Explain how personal values influence ethical issues. (V)
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| 9.
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Identify the categories of performance measurement. (VI)
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| 10.
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Summarize the development process for an employee performance
evaluation. (VI)
|
| 11.
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Describe the process for conducting an employee performance
evaluation. (VI)
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| 12.
|
Summarize the grievance procedure. (VI)
|
| 13.
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List causes for dismissal and discipline. (VII)
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| 14.
|
Explain a process for managing troubled employees. (VII)
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