| 1.
|
Explain the impact of foreign competition on the American economy and
explain the need for industry to improve quality, productivity, and a
competitive position. (I)
|
| 2.
|
Describe management's responsibility to make "systems" changes to
improve quality/productivity and list Deming's 14 points for change in
an organization. (II)
|
| 3.
|
Explain the step-by-step process for quality/productivity improvement.
(III)
|
| 4.
|
Explain the relationship of the Transformation Process Model to
quality/productivity improvement. (III)
|
| 5.
|
Describe three specific steps for project selection. (IV)
|
| 6.
|
Demonstrate the construction of a flow chart, cause/effect diagram,
pareto chart for a specific project. (V)
|
| 7.
|
Explain data sets in terms of central location, variability, and
shape. (VI)
|
| 8.
|
Describe the major steps to chart construction. (VII)
|
| 9.
|
Describe the method and steps involved in the calculation of process
capability. (VIII)
|
| 10.
|
Construct and interpret a median and an individuals-moving range chart
using specific data. (IX)
|
| 11.
|
Describe the Charts p, np, c and u including the advantages and
limitations of each. (X)
|
| 12.
|
Explain the need for project evaluation as part of the transformation
process. (XI)
|
| 13.
|
Select a plan and present a process evaluation for a specific project.
(XI)
|
| 14.
|
Explain the methods and advantages for a continuing process
improvement strategy. (XII)
|
| 15.
|
List the major process methods for continuing business improvement and
specific opportunities generated by those methods. (XII)
|
|