| 1.
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Demonstrate results-oriented communication. (I)
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| 2.
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Demonstrate appropriate planning, editing and writing techniques for
the solution of business problems. (I, II)
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| 3.
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Demonstrate effective written communication skills for routine and
favorable business situations. (I)
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| 4.
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Demonstrate effective written communication skills for negative
business situations. (I)
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| 5.
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Demonstrate effective written communication skills for situations
requiring action from internal and external customers. (I)
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| 6.
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Assess customer needs and attitudes prior to writing customer
correspondence. (II)
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| 7.
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Analyze a situation and write effective customer-oriented
communications. (II)
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| 8.
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Determine the cause of a customer-based problem and communicate
alternative solutions. (II)
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|