| 1.
|
Compare and contrast the methods and media used in TQM organizaton to
those used in traditional organizations. (I)
|
| 2.
|
Demonstrate results-oriented communication. (II)
|
| 3.
|
Demonstrate appropriate planning, editing and writing techniques for
the solution of business problems. (II, III)
|
| 4.
|
Identify and demonstrate effective written communication skills for
routine and favorable business situations. (III)
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| 5.
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Identify and demonstrate effective written communication skills for
negative business situations. (III)
|
| 6.
|
Identify and demonstrate effective written communication skills for
situations requiring action from internal and external customers.
(III)
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| 7.
|
Assess customer needs and attitudes prior to writing customer
correspondence. (IV)
|
| 8.
|
Analyze a situation and write effective customer-oriented
communications. (IV)
|
| 9.
|
Determine the cause of a customer-based problem and communicate
alternative solutions. (IV)
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|