1.
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Define leadership and management, and describe the roles of persons
who serve in these capacities. (I)
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2.
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Identify and describe various leadership styles and management styles.
(I)
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3.
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Define and exemplify assertive supervision. (II)
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4.
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Explain how the performance appraisal can be used as a tool for
employee growth. (II)
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5.
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Explain the steps in the process of group decision making. (III)
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6.
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Explain the use of conflict resolution methods to manage problematic
employees. (III)
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7.
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Describe the group interaction process. (III)
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