| 1.
|
Compare and contrast the role of front-line employees in traditional
organizations to their role in total quality organizations. (I)
|
| 2.
|
Compare and contrast the role of traditional middle-management to
their role in a quality oriented organization. (I)
|
| 3.
|
Describe methods for achieving decisions. (II)
|
| 4.
|
Demonstrate decision-making strategies. (II)
|
| 5.
|
Describe several motivational strategies. (III)
|
| 6.
|
Demonstrate effective communication skills. (IV)
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| 7.
|
Analyze personal traits as they relate to effective leadership style.
(V)
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| 8.
|
Describe techniques for effectively managing change. (VI)
|
| 9.
|
Evaluate planning and time-management methods and determine how to
implement them in practice. (VI)
|
|