MCCCD Official Course Competencies:

UCS140  1996 Spring – 2009 Fall

Service Order Procedures

1.

Establish a new customer account. (I)

2.

Compare and contrast various rates. (II)

3.

Determine credit rating and deposit requirements. (III)

4.

Produce a customer billing statement. (IV)

5.

Determine customer service needs and process appropriate service orders. (V)

6.

Assess service location difficulties and prepare appropriate trouble orders. (V, VI)

7.

Evaluate meter problems and process applicable service orders. (VI)

8.

Process account disconnects. (VII)

MCCCD Official Course Outline:

UCS140  1996 Spring – 2009 Fall

Service Order Procedures

I. New Accounts

A. Accessing the System

B. Menu Screens

C. Accessing Screens

D. Account Headers

E. Order Summary

F. Payment Stub

II. Rates

A. Standard Rate

B. Savings Time

III. Credit Activity

A. Payment Arrangements

B. Credit Extensions

C. Field Notices

D. Delinquent Cut-Offs

E. Credit Remarks

F. Write-Off

G. Deposits

1. Determination

2. Bill

3. No Bill

4. Apply

5. Refund

6. Cancel

IV. Billing

A. Cycle

B. Notices

1. Delinquent

2. Final Bills

3. Occupant Notices

4. Transfer/Moving

5. Refund Checks

C. Cancel/Rebill

1. Meter Read

2. Reminders

V. Customer Service

A. Information Needs

1. Subdivision

2. Lot

3. Unit and Phase

4. Load Information

5. Contact

6. Mailing Address

B. Service Orders

1. Turn-Off

2. Turn-On

3. Assumes

4. Automatic Turn-On

C. Time Line

D. Meter Set Status

1. Dead

2. Hot

3. As Of

E. City Clearance

F. Locations

1. Underground Subdivisions

2. Underground No Subdivision

3. Special Areas

4. No Address

VI. Trouble Orders

A. Meters

1. Types

2. Checks

3. Activity

4. Rate Changes

5. Read

6. Characteristics

B. Trouble Call Activity

1. Temporary Disconnect

2. Emergency Calls

3. Call Backs

C. No Power

D. Power Problems

1. Partial Power

2. Dim Lights

3. Underground Dig-Ins

4. Bad Order Underground

5. Voltage Check

E. Fuses and Circuit Breakers

F. Trouble Call Hold Activity

G. Maintenance Request

VII. Turn Off

A. Purpose

B. Screens

C. Transfer-Moving-To

1. Name

2. Rate

3. Effective Dates

D. Accounts

1. Transfers

2. Installs

3. Time Frame

E. Refunds

1. Eligibility

2. Effective Dates

3. Cross-References

F. Guarantees