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Official Course
Description: MCCCD Approval: 10-24-95 |
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UCS120
1996 Spring – 2009 Spring |
LEC |
3.0 Credit(s) |
3.0 Period(s) |
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Payments,
Credits and Rates |
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Examination
of procedures to perform payment, deposit and credit operations. Includes
various connect orders and rate calculations. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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UCS120 1996
Spring – 2009 Spring |
Payments, Credits and Rates |
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1.
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Describe the services provided at customer service
offices. (I) |
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2.
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Examine procedures to correct various types of lost or
incorrectly coded payments. (I) |
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3.
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Identify information in a credit activity display and its
applications. (II) |
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4.
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Identify information contained in the disconnect order
display. (III) |
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5.
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List steps and information required to perform a
reconnect. (IV) |
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6.
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Identify conditions when a "quick collect" would
be available. (V) |
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7.
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Describe the standard rate schedule for residential
service. (VI) |
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8.
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Describe the standard rate schedule for residential
savings time service. (VII) |
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9.
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Calculate savings time rates. (VII) |
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10.
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Compare and contrast the standard rate schedule and
savings time rate. (VI, VII) |
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11.
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Describe a standard rate schedule for general service.
(VIII) |
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12.
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Identify the fields in a deposit activity screen. (IX) |
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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UCS120 1996
Spring – 2009 Spring |
Payments, Credits and Rates |
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I. Customer Service Offices
A. Services B. Pay Stations C. Payments 1. Mailed 2. Lost 3. Unidentified 4. Incorrect Coding II. Credit Activity A. Payment Arrangements B. Credit Extensions C. Field Notices D. Delinquent Cut-Offs
(DCOs) E. Credit Remarks F. Write-Off III. Disconnect Order A. Credit Rating B. Disconnect Order Screen 1. Source 2. Schedule Date 3. Types 4. Charge and Tax C. Account Balance D. Total Amount Due IV. Reconnect A. Amount Due B. Fees C. Credit Evaluation D. Order V. Quick Collect A. Procedure B. Fees VI. Standard Rate A. Applicability B. Rate C. Adjustments VII. Savings Time Service A. Availability B. Applicability C. Accessibility D. Conditions E. Screens F. Rate G. Calculations VIII. General Service A. Availability B. Applicability C. Rate D. Calculations IX. Deposit Activity A. Description B. Bill C. No Bill D. Apply E. Refund F. Cancel |
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