Maricopa Community Colleges  UCS115   19962-20086 
Official Course Description: MCCCD Approval: 07/22/08
UCS115 19962-20086 LEC 3 Credit(s) 3 Period(s)
Service Requests
Further familiariazation with types of services available to both residential and commercial customers. Procedures for establishment of new service, construction survey orders, and modification requests.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
UCS115   19962-20086 Service Requests
1. Identify types of service requests and their applications. (I)
2. Prepare a service request and follow it through to completion. (II)
3. Identify procedures and information needed to establish new service. (III)
4. Determine meter set status. (III)
5. Compare and contrast service requests with regards to service locations. (III)
6. Identify criteria necessary for a new service request with no service address. (III)
7. Use a construction survey order to determine the cost of a specific type of construction. (IV)
8. Describe a "dummy" service order and the guidelines for its use. (V)
9. Specify instances when a modification request would be used. (VI)
10. Explain guidelines for city and county clearances. (VI)
11. Identify types of service modifications. (VI)
12. Determine 3-phase service availability for a specified residence. (VI)
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MCCCD Official Course Outline:
 
UCS115   19962-20086 Service Requests
    I. Types of Requests
        A. Residential
        B. Commercial
        C. Referrals
      II. Request Flow
          A. Information Needed
          B. Distribution Design
          C. Field Services Inspection
          D. Construction and Maintenance
          E. Service Request Rating
        III. Establishing New Service
            A. Information Needs
              1. Subdivision
              2. Lot
              3. Unit and Phase
              4. Load Information
              5. Contact
              6. Mailing Address
            B. Time Line
            C. Meter Set Status
              1. Dead
              2. Hot
              3. As Of
            D. City Clearance
            E. Locations
              1. Underground Subdivisions
              2. Underground No Subdivision
              3. Special Areas
              4. No Address
            F. Big Power
            G. Overhead
            H. Load Profile
          IV. Construction Survey Orders
              A. Relocation
              B. Conversion
              C. Backbone Systems
              D. Exceptions
            V. Dummy Service Order
                A. Function
                B. Guidelines
              VI. Modification Requests
                  A. Purpose
                  B. Clearances
                    1. City
                    2. County
                  C. Referrals
                  D. Inactive Accounts
                  E. Revamp
                  F. Removal
                  G. Replace
                  H. Relocate
                  I. 3-Phase Availability
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