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Official Course
Description: MCCCD Approval: 10-24-95 |
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UCS101
1996 Spring – 2009 Spring |
LEC |
3.0 Credit(s) |
3.0 Period(s) |
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Introduction
to Billing |
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An
introduction to basic billing procedures in the public utility industry. Includes
computer familiarization, coordinates system, billing cycle, payment plans,
and components of the bill. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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UCS101 1996
Spring – 2009 Spring |
Introduction to Billing |
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1.
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Demonstrate the ability to sign-on the system. (I) |
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2.
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Identify the various Menu Screens and access using all
available options. (II, III) |
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3.
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Access an on-line reference system. (III) |
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4.
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Plot coordinates for a new account. (III) |
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5.
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Identify information contained in the account header. (IV)
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6.
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Determine customer information that is considered personal
and confidential and to whom it may be released. (V) |
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7.
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Identify the components of an order summary screen, and
it's uses. (VI) |
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8.
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Explain the purpose of a remarks screen. (VII) |
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9.
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Identify fields on a customer's current billing statement
and record copy. (VIII, IX) |
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10.
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Define the billing cycle and identify the notices
connected with it. (X) |
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11.
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Demonstrate how to read the various electrical meters.
(XI) |
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12.
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Identify items on a cancel/rebill
screen and accounts receivable screen. (XI, XII) |
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13.
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Describe the process and screens used for assessing a late
payment fee. (XII) |
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14.
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Define a managed payment plan. (XIII) |
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15.
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Define an automatic payment plan and the advantages for
customers and the company. (XIV) |
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16.
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Identify fields in an electronic transfer and
miscellaneous dollar transaction screen. (XV) |
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17.
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Examine the process for addressing questions concerning
high billings and bill adjustments. (XV) |
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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UCS101 1996
Spring – 2009 Spring |
Introduction to Billing |
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I. Accessing the system A. Account number B. Password C. Security D. Multiple sessions II. Menu Screens A. Definitions B. Transaction codes C. Accessing D. PF Key III. Accessing Screens A. Direct B. Menu C. Street Name D. Address E. Customer Name F. Account number/Meter
number G. Paging H. Coordinates 1. Rectangular Survey
System 2. Established Accounts 3. Plotting IV. Account Header A. Screen Format B. Field Documentation V. Confidentiality A. Access B. Type of information C. Document to release VI. Order Summary A. Transaction codes B. Fields VII. Remarks Screen A. Purpose B. Fields C. Reports VIII. The Payment Stub A. Account Information B. Billing Cycle Information
C. Payment Information IX. Customer Record A. Customer Information B. Service Information C. Account Information X. Billing Cycle and
Notices A. Billing Cycle B. Notices 1. Delinquent Notice 2. Final Bills 3. Occupant Notices 4. Transfer/Moving 5. Refund Checks XI. Cancel/Rebill A. Reading the Meter B. Reminder Reports C. Remarks Screen XII. Accounts Receivable A. History of billings B. History of transactions C. Late Payment Fee XIII. Managed Payment Plan A. Eligibility B. Enrollment C. Cancellation D. Errors E. Screens XIV. Automatic Payment Plan
A. Definition B. Establish Account C. Termination XV
Miscellaneous Screens A. Electronic Transfer B. Miscellaneous Dollar C. Return Check D. Share E. High Bill F. Bill Adjustment |
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