Maricopa Community Colleges  MGT226   19956-20086 
Official Course Description: MCCCD Approval: 07/22/08
MGT226 19956-20086 LEC 3 Credit(s) 3 Period(s)
Health Care Management Issues
Covers identification, classification, description and solutions of health care management issues.
Prerequisites: HSM222 or MGT222.
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MCCCD Official Course Competencies:
 
MGT226   19956-20086 Health Care Management Issues
1. Demonstrate effective speaking skills. (I)
2. Identify and describe current local health services delivery issues. (II)
3. Develop strategies to solve specific case studies. (III)
4. Prepare a resume that reflects leadership and managerial skills. (IV)
5. Describe how values apply to the work place. (V)
6. Describe the budget setting process and interpret financial reports that are important to health care management. (VI)
7. Role play a job interview. (VII)
8. Evaulate specific legal and labor relations issues related to the health care manager's role. (VIII)
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MCCCD Official Course Outline:
 
MGT226   19956-20086 Health Care Management Issues
    I. Speaking skills
        A. Speech writing
          1. Audience
          2. Occasion
          3. Speaking environment
          4. Topic
          5. Brainstorming
          6. Research
          7. Draft
        B. Speech presentation
          1. Mental or written notes
          2. Practice
          3. Controlling nervousness
      II. Current local health care issues
          A. Involved organizations, leaders
          B. Private or public sector
          C. Impact on the community
          D. Impact on local health care delivery
        III. Case studies
            A. Identify problem
              1. Plan Do Check and Act/Plan Do Study and Act (PDCA/PDSA)
              2. Other
            B. Problem solving
              1. Cause and effect analysis
              2. Process analysis
              3. Moments of truth diagram
            C. Implementation of solution
            D. Assess results
            E. Implement improvement
          IV. Resume
              A. Style
                1. Chronological
                2. Functional
                3. Targeted
              B. Goal
              C. Professional profile
              E. Curriculum vitae vs. resume
            V. Values
                A. Definition
                B. Individual perception
                C. Generational
                D. Application in the health care setting
              VI. Budgets
                  A. Terminology
                  B. Process
                  C. Staffing needs and salary
                  D. Supply, equipment and service needs
                VII. Job interview
                    A. Developing questions
                      1. Based on past performance
                      2. Legal
                      3. Reference job description
                      4. Situation questions
                    B. Interviewing
                      1. How to prepare
                      2. Dress
                      3. The interview
                      4. Video tape role playing interview
                  VIII. Legal and labor relations
                      A. Supervisor's liability
                        1. Employment discrimination actions
                        2. Scope of decisions
                        3. Liability of supervisor under contract and tort theories
                      B. Employee liability
                        1. Failure to use reasonable care during hiring process
                        2. Work place environmental liability
                        3. Liability for wrongful discharge
                        4. Civil liability for reference checks
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