I. Connective processes
II. Managerial functions
1. Vision, mission, strategic plan
2. Policies, procedures, methods
7. Organizational committees
3. Interviewing and hiring
4. American Disabilities Act
4. Attitude and perception
3. Control systems and process
III. Teams
C. Criteria for selecting projects
IV. Total Quality Management
A. Learning organizations
B. Deming - Fourteen Obligations
D. Cross-functional teams
V. Leadership in a changing society
B. Continuous Quality Improvement
C. Share vision and team learning
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