Maricopa Community Colleges  MGT142   19956-20086 
Official Course Description: MCCCD Approval: 07/22/08
MGT142 19956-20086 LEC 1 Credit(s) 1 Period(s)
Finding/Keeping Right Office Employee
Description of writing job descriptions and advertisements for office employment. Interviewing prospective employees. Evaluating work performance. Options for resolution of poor employee performance.
Prerequisites: None.
Cross-References: BTO142
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MCCCD Official Course Competencies:
 
MGT142   19956-20086 Finding/Keeping Right Office Employee
1. Write effective job descriptions and advertisements for specified office positions. (I)
2. Screen applications and conduct successful interviews of prospective office employees. (I)
3. Conduct a performance review of an office employee, providing positive feedback or constructive criticism as appropriate. (II)
4. Evaluate possible causes of a problem employee's performance and take appropriate steps to resolve the situation. (II)
5. Describe rewards and promotion opportunities for office employees. (III)
6. Describe options available when a problem employee does not improve in performance. (IV)
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MCCCD Official Course Outline:
 
MGT142   19956-20086 Finding/Keeping Right Office Employee
    I. The hiring process
        A. Writing a job description
        B. Writing a job advertisement
        C. Interviewing
          1. Screening applications
          2. Selecting interviewees
          3. Asking the questions
        D. Checking references
        E. Hiring temporary help
      II. Evaluating employees
          A. Using a systematic rating procedure
          B. The performance review
            1. Points to cover
            2. Giving constructive criticism
          C. The problem employee's performance
            1. Personal versus work-related problems
            2. Determining the causes of the problem
            3. Meeting/negotiating with the employee
            4. The formal follow-up
          D. The effective employee's performance
        III. Keeping the perfect employee
            A. Promotion
            B. Rewards
          IV. Terminating an employee
              A. Alternatives to discharging the employee
                1. Oral warnings
                2. Written warnings
                3. Suspension
                4. Sending an employee home
              B. Firing the employee as a last resort
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