Official Course Description: MCCCD Approval: 07/22/08
MGT121 19956-20086	LEC	0.50 Credit(s)	0.50 Period(s)
Win-Win Office Techniques
Techniques for assertive skills which are appropriate and beneficial in the office. Prerequisites: None.
Cross-References: BTO121

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MCCCD Official Course Competencies:
MGT121   19956-20086	Win-Win Office Techniques

1.	Distinguish among assertive, passive, and aggressive behaviors. (I)
2.	Evaluate office scenarios to determine appropriate behavior, taking into consideration the rights of self and others. (II, III)
3.	Use effective verbal and nonverbal behaviors to effect positive outcomes. (II, III)
4.	Identify barriers to assertive behavior. (II)

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MCCCD Official Course Outline:
MGT121   19956-20086	Win-Win Office Techniques

I. Assertiveness, passivity, and aggression II. Developing assertiveness skills for the office A. Knowing when to fight or flee B. Ways to express what you want C. Developing win-win strategies D. Knowing when to compromise or retreat E. Barriers to assertive behavior III. Role playing

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