Maricopa Community Colleges  TQM204   19952-20086 
Official Course Description: MCCCD Approval: 07/22/08
TQM204 19952-20086 LEC 3 Credit(s) 3 Period(s)
Team Roles and Dynamics
Focuses on basic concepts and tools associated with quality improvement to help teams function effectively. Participants use theory and practice to work as a team, plan, and conduct good meetings, manage logistics and details, gather useful data, analyze the data, communicate clearly and persuasively ideas and results with confidence and impact, and implement change.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
TQM204   19952-20086 Team Roles and Dynamics
1. Describe the benefits of a participative work environment. (I)
2. Identify types of teams and how to select teams. (I)
3. Identify team-member types and demonstrate how to relate and work with each type. (I)
4. Identify different team roles and how to get team members to take responsibility for developing themselves and their roles on the team. (I, II)
5. Describe how to develop stronger more unified teams. (I, II)
6. Describe the stages of team development and methods for keeping the team productive at each stage. (II)
7. Demonstrate essential skills and strategies in planning, facilitating, and preparing/maintaining records for productive meetings. (III)
8. Identify and analyze problem areas using effective problem identification tools. (III)
9. Use various problem-solving tools to effectively analyze the root cause of a problem. (III)
10. Identify and analyze the capabilities of several methods to monitor and collect data. (III)
11. Identify and use several methods for effective display of process data collection. (III)
12. Describe how to evaluate implemented changes and standardize the process. (III)
13. Determine and demonstrate proper presentation of findings based on audience, data, and evaluation of data. (III)
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MCCCD Official Course Outline:
 
TQM204   19952-20086 Team Roles and Dynamics
    I. Team environment
        A. Principles of team leadership
        B. Review types of teams
        C. Group member selection
          1. Personality and learning styles
          2. Selection criteria
        D. Team roles
        E. Interpersonal skills
          1. Conflict
          2. Negotiation
          3. Cultural diversity
      II. Stages of development
          A. Phases of team growth
          B. Techniques for team building
        III. Skills, tools, and techniques for effective teams
            A. Understanding the organization vision/mission
            B. Understanding the team vision/mission/goals
            C. Understanding the process
            D. Meeting facilitation strategies
              1. Setting the agenda
              2. Establishing ground rules
              3. Successful meeting techniques
                a. Encouraging participation
                b. Maintaining team focus
                c. Reducing or eliminating misunderstandings
                d. Consensus building 1) Brainstorming 2) Multivoting 3) Nominal group technique
                e. Responsibility, evaluation, and follow-up 1) Responsibility matrix 2) Reporting 3) Meeting records
            E. Using quality tools for problem solving and continuous improvement
              1. Tools for the scientific approach
                a. Flow chart
                b. Pareto charts
                c. Cause-and-effect diagrams
                d. Operational definitions
                e. Stratification and is/is-not analysis
                f. Check sheet
                g. Histogram
                h. Scatter diagram
                i. Control charts
            F. Presentation skills
              1. Developing a presentation style
              2. Creating persuasive arguments
              3. Creating and using visual aids
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