Maricopa Community Colleges  TQM120   19952-20086 
Official Course Description: MCCCD Approval: 07/22/08
TQM120 19952-20086 LEC 1 Credit(s) 1 Period(s)
Facilitator Skills
Techniques for facilitating effective meetings. Includes key meeting roles and responsibilities, interactive methodology, facilitation methods and procedures, types of meetings, and meeting pre-work.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
TQM120   19952-20086 Facilitator Skills
1. List key meeting roles and responsibilities. (I)
2. Identify basic criteria for effective meetings. (II)
3. Describe group dynamics, and explain how to channel conflict and avoid "groupthink". (II)
4. Describe methods and procedures for facilitating meetings. (III)
5. List types of meetings, and describe the purpose of each. (IV)
6. Define pre-meeting tasks, and prepare an agenda for a facilitated meeting. (IV)
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MCCCD Official Course Outline:
 
TQM120   19952-20086 Facilitator Skills
    I. Key Meeting Roles and Responsibilities
        A. Workers
          1. Team Leader
          2. Team Members
        B. Helpers
          1. Facilitator
          2. Recorder
          3. Observer
        C. Boredom Survival Techniques
      II. Interactive Methodology
          A. Basic Criteria for an Effective Meeting
            1. Common Focus on Content
            2. Common Focus on Process
            3. Maintaining an Open and Balanced Conversational Flow
            4. Protecting Individuals from Personal Attack
            5. Defining and Agreeing on Everyone's Role and Responsibility
          B. Facilitator Attitudes
          C. Group Dynamics
          D. Channeling Conflict
          E. Avoiding "Groupthink"
        III. Facilitation Methods and Procedures
            A. Brainstorming B Facilitated Discussion
            C. Defining Problems
            D. Consensus Decision Making
            E. Other Methods
          IV. Types of Meetings
              A. Feedforward
                1. Presentations
                2. Lectures
              B. Feedback
                1. Reporting
                2. Information Sharing
                3. Hearings
                4. Evaluation
              C. Problem Solving
                1. Work Groups
                2. Planning
                3. Staff Retreats
                4. Committees
              D. Decision Making
                1. Board Meetings
                2. Commission Meetings
                3. Formal Approval
            V. Meeting Pre-Work
                A. Deciding Who Should Attend a Meeting
                B. Meeting Room Checklist
                C. Room Arrangements
                D. Meeting Agenda
                E. Meeting Evaluation
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