Maricopa Community Colleges  TQM208   19946-20086 
Official Course Description: MCCCD Approval: 07/22/08
TQM208 19946-20086 LEC 3 Credit(s) 3 Period(s)
Leadership for Quality
The changing role from manager to leader/coach/counselor/facilitator in a quality oriented organization. Methods for empowering employees in a team setting. Tools for planning, goal-setting, and problem solving. Professional development to enhance the quality team environment. Techniques for employee and team motivation, evaluation, and recognition.
Prerequisites: None. TQM201, TQM202, and TQM204 recommended.
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MCCCD Official Course Competencies:
 
TQM208   19946-20086 Leadership for Quality
1. Compare and contrast creative visionary management within a volatile environment. (I)
2. Describe the nature of the current and future organizational infrastructure. (I)
3. Apply problem solving tools and quality measurements in a continuous improvement environment. (II)
4. Compare and contrast changing work force roles. (III)
5. Describe and apply new leadership techniques appropriate to a team setting. (III)
6. Describe strategies for employing, training, and developing high-performance team employees. (III)
7. Determine appropriate methods for motivating, evaluating, and recognizing team, individual, and organizational performance. (III)
8. Identify critical areas for professional development for survival within today's and tomorrow's work place. (IV)
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MCCCD Official Course Outline:
 
TQM208   19946-20086 Leadership for Quality
    I. Organizational focus
        A. Strategic planning to create long-range plans to define vision, mission, objectives, strategies, and tactics
          1. Task market network
          2. Customer
          3. Supplier
          4. Partnering
            a. Internal/external
            b. Quality continuous improvement
          5. Current and future organizational infrastructure
      II. Review of quality continuous improvement tools
          A. Problem solving tools
          B. Quality measurements
        III. Leadership role responsibilities
            A. Team environment
              1. Changing work force roles
              2. Delegating
            B. Enabling empowerment
              1. Planning and implementing
              2. Determining parameters
              3. Employee training and development for a self- directed work force
            C. Facilitating
              1. Communication
                a. Listening skills
                b. Questioning skills
                c. Conflict resolution skills
                d. Negotiation skills
            D. Coaching
              1. Feedback
                a. Positive
                b. Negative
              2. Goal setting
                a. Individual
                b. Teams
              3. Identifying individual behavior
                a. Work styles
                b. Personality styles
                c. Communication styles
                d. Tapping individual strengths and minimizing individual weaknesses
                e. Employment strategies
              4. Encouraging creative thinking
                a. Supporting the quality culture through idea generation
                b. Techniques
            E. Motivation, evaluation, and recognition systems
              1. Motivational theories
              2. Evaluation
                a. Productivity measurements
                b. Performance measurements
                c. Tying recognition to performance
              3. Recognition
                a. Celebrating success
                b. Recognition and reward plans
            F. Benchmarking
          IV. Professional development
              A. Analyzing and adjusting your leadership profile style for the new organizational culture
              B. Time management
              C. Project management
              D. Career strategies to meet future challenges
                1. Continued global competition
                2. Elimination of job security
                3. Surviving corporate downsizing
                4. Decreasing standards of living
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