| 1.
|
Explain the philosophy of total quality management. (I)
|
| 2.
|
Write clear and concise vision and mission statements. (I)
|
| 3.
|
Describe the roles and responsibilities of effective team members.
(II)
|
| 4.
|
List the stages of team development. (II)
|
| 5.
|
Describe techniques to build effective teams. (II)
|
| 6.
|
Identify and describe the seven-step method of process improvement.
(III)
|
| 7.
|
Identify and describe various tools used for process improvement.
(III)
|
| 8.
|
Utilize techniques for effective meetings. (IV)
|
| 9.
|
Present team reports using the team presentation format. (IV)
|
|